Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Cleveland Clinic is one of the most respected healthcare organizations in the world, known for its commitment to advancing research and surgery while providing world-class patient care. Located at its Main Campus, Cleveland Clinic leverages leading-edge technology and highly skilled caregivers who work collaboratively in a compassionate environment. This healthcare system prioritizes family-like connections among caregivers and extends continuous support and appreciation to its team members, fostering a rewarding career atmosphere. Cleveland Clinic is dedicated to innovation and improving patient outcomes, making it a premier destination for healthcare professionals seeking to make a meaningful impact. They offer a variety of employment types including full-time and part-time roles with flexible scheduling options, including day, evening, weekend, and holiday shifts.
The Patient Guest Services Assistant, affectionately known as a "Red Coat" due to the distinctive uniform, plays a vital role in enhancing the patient experience at Cleveland Clinic's Main Campus. This highly visible position acts as a brand ambassador and resource for patients, family members, and visitors, ensuring a warm, caring, and comfortable environment. The role demands a caregiver who can provide empathetic care using the Communicate with H.E.A.R.T. model, greeting and welcoming guests while assisting with wayfinding, wheelchair provision, and minimal transport. This is a dynamic position that requires access to patient information systems to confirm appointment details and room locations, as well as providing concierge services such as helping guests find information about driving directions, restaurants, shopping, and amenities inside and around the hospital. The Patient Guest Services Assistant also collaborates with leaders to implement patient experience improvement programs, responds promptly to safety and emergency codes, and coordinates effectively across various departments to meet patient needs. The role requires a high level of responsibility and teamwork, with strong customer service skills to ensure peace of mind for every visitor. With opportunities in both full-time and part-time capacities, this position offers a fulfilling path for individuals passionate about healthcare and service excellence.
The Patient Guest Services Assistant, affectionately known as a "Red Coat" due to the distinctive uniform, plays a vital role in enhancing the patient experience at Cleveland Clinic's Main Campus. This highly visible position acts as a brand ambassador and resource for patients, family members, and visitors, ensuring a warm, caring, and comfortable environment. The role demands a caregiver who can provide empathetic care using the Communicate with H.E.A.R.T. model, greeting and welcoming guests while assisting with wayfinding, wheelchair provision, and minimal transport. This is a dynamic position that requires access to patient information systems to confirm appointment details and room locations, as well as providing concierge services such as helping guests find information about driving directions, restaurants, shopping, and amenities inside and around the hospital. The Patient Guest Services Assistant also collaborates with leaders to implement patient experience improvement programs, responds promptly to safety and emergency codes, and coordinates effectively across various departments to meet patient needs. The role requires a high level of responsibility and teamwork, with strong customer service skills to ensure peace of mind for every visitor. With opportunities in both full-time and part-time capacities, this position offers a fulfilling path for individuals passionate about healthcare and service excellence.
Job Requirements
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
Job Qualifications
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
- Associate’s degree preferred
Job Duties
- Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport
- Access patient information to confirm appointment times, appointment locations and room numbers
- Provide some concierge services to assist patients and guests with accessing Internet information such as driving directions, restaurants, shopping, and amenities in the hospital and within the community
- Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience
- Correct and/or report safety, maintenance, and cleaning needs
- Respond to Code Blue and Code Red emergencies with appropriate equipment
- Coordinate patient needs with other departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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