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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Cleveland Clinic is one of the most respected healthcare organizations in the world, known for its commitment to advancing research and surgery while providing world-class patient care. Located at its Main Campus, Cleveland Clinic leverages leading-edge technology and highly skilled caregivers who work collaboratively in a compassionate environment. This healthcare system prioritizes family-like connections among caregivers and extends continuous support and appreciation to its team members, fostering a rewarding career atmosphere. Cleveland Clinic is dedicated to innovation and improving patient outcomes, making it a premier destination for healthcare professionals seeking to make a meaningful impact. They offer a variety of... Show More
Job Requirements
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
Job Qualifications
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
- Associate’s degree preferred
Job Duties
- Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport
- Access patient information to confirm appointment times, appointment locations and room numbers
- Provide some concierge services to assist patients and guests with accessing Internet information such as driving directions, restaurants, shopping, and amenities in the hospital and within the community
- Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience
- Correct and/or report safety, maintenance, and cleaning needs
- Respond to Code Blue and Code Red emergencies with appropriate equipment
- Coordinate patient needs with other departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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