Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
On-site amenities
Job Description
The Harborside Pool Club is a premier luxury resort facility known for offering exceptional recreational experiences to its members and guests. With a strong commitment to quality, safety, and customer satisfaction, the Pool Club provides an inviting environment for families, youths, and adults alike, with amenities ranging from pristine swimming pools to engaging youth programs and a variety of recreational venues. As part of a larger resort complex, The Harborside Pool Club operates with a focus on delivering Forbes-level service standards that emphasize excellence in both guest experience and operational efficiency. The organization takes pride in fostering a culture of continuous improvement, safety compliance, and high team morale. It is a vibrant hub of social and recreational activity, well-regarded in the community for its innovative programs and exceptional management practices.
The Recreation Manager role is a critical leadership position at The Harborside Pool Club, reporting directly to the Recreation Director. This role oversees multiple program areas including pool operations, teen and lifeguard management, and recreational programming and camps. The Recreation Manager provides leadership and supervision to three key managers: the Pool Club Manager, the Teen & Lifeguard Manager, and the Program & Camp Manager. The main responsibilities include ensuring the smooth operation of all recreational areas, maintaining high standards of safety, cleanliness, and guest satisfaction, and aligning all activities with the company’s strategic goals.
Beyond operational oversight, the Recreation Manager manages financial performance through budgeting, monitoring labor costs, and reviewing profit and loss statements to ensure responsible spending. This position also involves significant team development through conducting regular meetings, training sessions, and performance evaluations aimed at retaining and growing a capable staff. Coordination and communication between various departments such as Engineering, Food & Beverage, Events, and Marketing is an essential part of the role to deliver a cohesive and seamless guest experience across the resort.
Additionally, the Recreation Manager acts as a key liaison for guest and member interactions, promptly addressing inquiries and resolving issues to maintain a high satisfaction level. Reporting responsibilities include preparing updates and financial reports for the Recreation Director and actively participating in divisional and company-wide meetings. Candidates for this role should be capable of working both indoors and outdoors, have strong physical endurance to move between venues, and be comfortable managing the diverse operational demands of a busy luxury resort recreation program. This position offers an outstanding opportunity for a dynamic and experienced professional passionate about recreation management, team leadership, and delivering exceptional guest experiences in a flourishing resort environment.
The Recreation Manager role is a critical leadership position at The Harborside Pool Club, reporting directly to the Recreation Director. This role oversees multiple program areas including pool operations, teen and lifeguard management, and recreational programming and camps. The Recreation Manager provides leadership and supervision to three key managers: the Pool Club Manager, the Teen & Lifeguard Manager, and the Program & Camp Manager. The main responsibilities include ensuring the smooth operation of all recreational areas, maintaining high standards of safety, cleanliness, and guest satisfaction, and aligning all activities with the company’s strategic goals.
Beyond operational oversight, the Recreation Manager manages financial performance through budgeting, monitoring labor costs, and reviewing profit and loss statements to ensure responsible spending. This position also involves significant team development through conducting regular meetings, training sessions, and performance evaluations aimed at retaining and growing a capable staff. Coordination and communication between various departments such as Engineering, Food & Beverage, Events, and Marketing is an essential part of the role to deliver a cohesive and seamless guest experience across the resort.
Additionally, the Recreation Manager acts as a key liaison for guest and member interactions, promptly addressing inquiries and resolving issues to maintain a high satisfaction level. Reporting responsibilities include preparing updates and financial reports for the Recreation Director and actively participating in divisional and company-wide meetings. Candidates for this role should be capable of working both indoors and outdoors, have strong physical endurance to move between venues, and be comfortable managing the diverse operational demands of a busy luxury resort recreation program. This position offers an outstanding opportunity for a dynamic and experienced professional passionate about recreation management, team leadership, and delivering exceptional guest experiences in a flourishing resort environment.
Job Requirements
- Bachelor’s degree in recreation management, hospitality, sports administration, or related field preferred
- 3-5 years of progressive leadership and supervisory experience in recreation, aquatics, luxury resorts, or clubs
- Proven ability to manage large teams across multiple venues and shifts
- Strong communication, interpersonal, and organizational skills
- Experience with budgeting, financial reporting, and cost control
- CPR, first aid, and lifeguard certifications preferred or willingness to obtain
- Strong computer skills and proficiency in recreation and scheduling software
- Must be fluent in English
- additional language skills are a plus
Job Qualifications
- Bachelor’s degree in Recreation Management, Hospitality, Sports Administration, or related field preferred
- 3-5 years of progressive leadership and supervisory experience in recreation, aquatics, luxury resorts, or clubs
- Proven ability to manage large teams across multiple venues and shifts
- Strong communication, interpersonal, and organizational skills
- Experience with budgeting, financial reporting, and cost control
- CPR, First Aid, and Lifeguard certifications preferred or willingness to obtain
- Strong computer skills and proficiency in recreation and scheduling software
- Must be fluent in English
- additional language skills are a plus
Job Duties
- Supervise the Pool Club Manager, Teen & Lifeguard Manager, and Program & Camp Manager to ensure consistency across all recreation areas
- Develop and implement policies and procedures that align with company standards and enhance guest satisfaction
- Maintain safety, cleanliness, and facility standards across pools, youth programs, and recreational venues
- Conduct regular team meetings, trainings, and performance evaluations to support team member growth and retention
- Create and manage schedules, monitor labor, and control expenses to achieve financial goals
- Review financial reports and monitor P&L, ensuring responsible spending and accurate forecasting
- Liaise with all internal departments including Engineering, F&B, Events, and Marketing to coordinate seamless operations and guest experiences
- Respond to guest and member inquiries promptly, ensuring prompt issue resolution and high guest satisfaction
- Prepare reports and updates for the Recreation Director as assigned
- Attend required divisional and company-wide meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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