Receptionist/Screener - Wisconsin Home Energy Assistance Program (WHEAP)

UMOS (United Migrant Opportunity Services) is a renowned nonprofit organization dedicated to making a meaningful impact in the lives of diverse communities across multiple states, primarily focusing on aiding underserved populations. Established with a mission to empower families, businesses, and communities, UMOS operates over 60 offices in seven states and employs a dedicated team of more than 1,000 professionals. The organization is committed to a wide range of social services, including early childhood development, career training and planning, access to basic necessities and opportunities for farmworkers, HIV prevention education, and support for victims of domestic violence and human trafficking. By joining UMOS, employees become part of a mission-driven, customer-focused team that actively contributes to fostering better futures for families and communities in need.

The WHEAP Receptionist / Screener role is a full-time position offering up to $17.00 per hour, complemented by an attractive benefits package that supports employee well-being and financial security. This position plays a pivotal role in the Wisconsin Home Energy Assistance Program (WHEAP), acting as the frontline representative responsible for managing administrative tasks and providing excellent customer service to applicants and community members. Under the supervision of the WHEAP Supervisor or Manager, the Receptionist / Screener is integral to the smooth operation of the program by handling scheduling, information requests, and clerical duties such as preparing correspondence, receiving visitors, and coordinating conference calls.

Beyond general administrative responsibilities, the role involves maintaining program documents, organizing outreach materials, assisting with events and meetings, and providing critical screening services by assessing clients' immediate needs and directing them to appropriate resources or programs. The position requires proficient use of technology, including phone systems, Microsoft Office applications, and various office equipment, to ensure efficient communication and data entry. The Receptionist / Screener is also expected to support new staff through training and technical assistance as needed, contributing to the team’s overall effectiveness and cohesion.

UMOS emphasizes a supportive work environment with an eye toward personal and professional growth, offering paid time off with incremental increases based on tenure, 15 paid holidays annually, comprehensive insurance coverage (health, dental, vision, life, disability, and accidental death and dismemberment), flexible spending and health savings accounts, employee assistance programs focused on well-being, and retirement options including 401(k) plans with employer contributions and Roth IRAs. The organization prioritizes diversity and inclusion, ensuring equal opportunity employment and providing reasonable accommodations to individuals with disabilities to perform essential job functions effectively.