RECEPTIONIST/PD

University Behavioral Center, a respected subsidiary of Universal Health Services, Inc. (UHS), specializes in providing intensive mental health services to individuals ranging from children and adolescents to adults. This dynamic facility also offers critical detox and substance abuse treatment programs tailored to adults. Known for its comprehensive approach to mental health care, University Behavioral Center is committed to delivering safe, effective inpatient treatments to help patients improve their lives and regain functionality. The center operates on a serene 14-acre campus in Orlando, Florida, accommodating 112 licensed beds that support its mission of compassionate care in a secure, therapeutic environment.

Universal Health Services, Inc. (UHS), the parent organization, is one of the largest and most esteemed hospital and healthcare service providers in the USA. Renowned for excellence in healthcare delivery, UHS has gained recognition as one of the World’s Most Admired Companies by Fortune and has been ranked among America's Largest Public Companies by Forbes. The company’s extensive network includes acute care hospitals, behavioral health facilities, outpatient services, ambulatory care access points, as well as an insurance offering and physician network spread across the United States, Washington, D.C., Puerto Rico, and the United Kingdom. The organization is dedicated to upholding a culture of respect, diversity, and inclusion while ensuring equal opportunities for all its teammates and applicants.

This Per-Diem position available at University Behavioral Center focuses on ensuring exceptional communication and customer service operations throughout the hospital. It demands a professional who can effectively manage patient inquiries and provide information both in person and via telephone with clear knowledge of hospital services and regulations. The ideal candidate will be dealing with patients aged between 5 and 65 years, contributing directly to a supportive and well-coordinated hospital atmosphere. The role involves operating telecommunication equipment to relay incoming, outgoing, interoffice, and message center calls efficiently, and facilitating security measures by screening and directing visitors and patients upon entering the facility.

Additionally, this position requires the individual to be vigilant about the safety of patients, staff, and visitors, particularly during incidents or emergencies, ensuring that all protocols are strictly followed. Acting as an information clerk, the employee will perform responsible clerical tasks with general supervision, applying their knowledge of office procedures and hospital guidelines. Another critical function entails maintaining accurate and confidential on-call lists for various hospital departments such as Administration, Doctors, PRN Pool, Pharmacy, and Maintenance. The position also includes training other personnel in relief telephone functions and accommodating additional duties as assigned, indicating an adaptable work environment.

Candidates should expect a rigorous two-week training period that equips them to fulfill these essential duties competently. Success in this role requires a strong background in healthcare reception and communication, alongside the ability to handle sensitive situations with professionalism and care. Employment offers a chance to join a highly regarded health services network, contributing to meaningful mental health care and substance abuse treatment efforts in a supportive community setting. The opportunity aligns well with individuals passionate about making a tangible impact in behavioral health and patient service excellence.