Receptionist/Intake Paralegal

Staten Island Legal Services (SILS) is a dedicated organization located conveniently across the street from the Staten Island ferry, committed to fighting poverty and promoting racial, social, and economic justice for low-income residents of Staten Island. As part of Legal Services NYC (LSNYC), the largest provider of civil legal services in the United States, SILS is deeply entrenched in community advocacy, representing a broad spectrum of legal needs that impact the lives of Staten Island's diverse and underserved populations. SILS prioritizes ensuring access to affordable and decent housing, preventing foreclosures, supporting survivors of domestic violence, assisting with government benefits, facilitating immigration status and protection from deportation, and advocating for marginalized groups such as the LGBTQ community, students with educational challenges, and individuals with disabilities. SILS partners extensively with community organizations, elected officials, courts, pro bono lawyers, and public agencies to maximize its reach and effectiveness, striving to eliminate discrimination and foster equity for all low-income New Yorkers.

The Receptionist/Intake Paralegal role is a full-time position that offers an immediate start, situated within a vibrant legal services environment where social justice and client advocacy are at the forefront. This hybrid role blends front desk responsibilities with legal intake duties, making it a vital point of contact between the community and the organization's legal services. As the first face clients see when entering SILS, the Receptionist/Intake Paralegal is responsible for warmly welcoming visitors, guiding them to the appropriate case handlers or external resources, and fielding inquiries via phone calls about the organization’s services. This role requires performing preliminary intake and screening interviews both in-person and remotely (via telephone or video), to assess client eligibility and identify legal needs. The incumbent will manage coordination of follow-up services such as appointments and referrals, maintain comprehensive client files, and ensure accurate data entry across multiple systems, including grant management and audit preparation. Additionally, the role involves assisting case handlers with client-related correspondence, translations, and administrative duties. Fluency in Spanish and proficiency in Microsoft Office are essential, due to the diverse client base. This position offers a unique opportunity to engage directly with low-income communities, aiding in their pursuit of justice and equitable treatment through legal advocacy, and provides a meaningful career path within a highly respected legal service organization. The salary range is competitive and commensurate with experience, ranging from $60,000 to $83,706 USD, as determined by the Legal Services NYC Collective Bargaining Agreement. Employees are encouraged to maintain up-to-date COVID vaccinations and benefit from career development opportunities at the Justice Learning Center within LSNYC.