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Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
competitive pay
flexible schedules
Continuous learning opportunities
Participation in committee meetings
supportive work environment
Career development opportunities
Job Description
Cambridge Health Alliance (CHA) is a comprehensive healthcare organization committed to providing high-quality, accessible, and equitable healthcare services to the communities it serves. Located in Everett, CHA operates several hospitals and care centers that cater to a diverse and vibrant population. Known for its strong focus on serving underserved communities and taking on public health challenges, CHA is a leader in delivering patient-centered care and innovative health solutions. The organization emphasizes continuous professional development, a supportive work environment, and competitive employment benefits, making it a rewarding place to build a healthcare career. CHA's vision is centered on equity and excellence... Show More
Job Requirements
- High school diploma
- Preferably one year of experience in a medical setting
- Excellent customer service skills and telephone etiquette
- Demonstrates effective communication skills
- Excellent organizational skills
- Ability to work independently or in teams
- Ability to multitask in a fast-paced environment
- Knowledge of medical terminology preferred
- EPIC experience preferred
- Sufficient mobility to navigate physical plant layout
- Strength and endurance to work continuously for 4-5 hours
- Ability to enter data into computer for up to 5 continuous hours
- Ability to carry, push or lift equipment up to 20 lbs
- Ability to respond to urgent patient care needs
- Knowledge of a second language preferred
- Must adhere to CHA policies and protocols
- Must comply with confidentiality policies
- Must attend required trainings and complete annual competencies
Job Qualifications
- High school diploma
- Some college preferred
- Preferably one year of medical setting experience
- Knowledge of medical terminology preferred
- EPIC system experience preferred
- Excellent customer service skills
- Effective communication skills
- Strong organizational abilities
- Ability to multitask in a fast-paced environment
- Ability to work independently or in teams
- Knowledge of a second language preferred
Job Duties
- Follows CHA appointment scheduling policies and protocols
- Schedules new and follow-up appointments within appropriate time frames
- Collects complete appointment information and places reminder calls
- Greets patients and visitors and verifies insurance coverage
- Checks in patients and attaches referrals in EMR
- Collects co-payments and routes billing questions
- Answers telephones promptly and directs calls appropriately
- Completes requests for medical records and scans information into EMR
- Participates in team-based care and conducts patient outreach
- Documents patient encounters accurately and maintains confidentiality
- Assists with patient forms and MyChart activation
- Facilitates clinic flow and acts as liaison between patients and staff
- Complies with CHA service standards and emergency protocols
- Reports to work ready to receive assignments and participates in meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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