Receptionist/Concierge- Full-Time - Bellbrook
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
work-life balance initiatives
Job Description
Bellbrook, located in Rochester Hills, is a vibrant community dedicated to providing exceptional care and services to its residents. As an established part of the long-term care and senior living industry, Bellbrook prides itself on fostering a supportive and compassionate environment focused on meeting the unique needs of the elderly population it serves. The organization is deeply rooted in a mission centered on honoring the dignity of every individual, embracing diverse perspectives, and delivering person-centered care that enhances quality of life. Bellbrook operates with a commitment to inclusivity and equality, ensuring that all employees and residents are respected and valued regardless of their background. Their dedication to excellence extends across all departments, creating a workplace culture that is both collaborative and respectful.
The Full-Time Front Desk Receptionist/Concierge role at Bellbrook is instrumental to the smooth functioning of the community's administrative operations. This role is designed to support the Administrator, Executive Director, or designated personnel by managing a variety of administrative tasks critical to daily functions. The position requires a well-organized, personable, and efficient individual who can multitask and maintain strong communication links both within the community and with external visitors and family members. The schedule is a set day shift, either from 9 AM to 5 PM or 10 AM to 7 PM, including working every other weekend, ensuring consistent coverage at the front desk.
Key responsibilities include maintaining records, managing the switchboard, processing payments, scheduling appointments, managing supplies, and assisting with various administrative duties. The Front Desk Receptionist/Concierge acts as the welcoming face of the community, directing visitors and family members while responding courteously to inquiries, thereby enhancing the overall resident and visitor experience. This role is crucial in maintaining the office's organization, cleanliness, and safety standards. Additionally, the receptionist contributes to financial reporting and keeps statistical data updated as required, supporting effective community operations.
The ideal candidate is expected to have a High School Diploma or equivalent and previous reception or secretarial experience, preferably within long-term care or working with the geriatric population. Familiarity with office equipment such as copiers, printers, fax machines, and phone systems is necessary. Bellbrook seeks someone who is proactive, attentive to detail, and committed to the community's mission to provide compassionate and respectful care to elders. Working at Bellbrook means joining a team dedicated to growth through mutual respect, shared values, and a focus on teamwork to achieve excellence in elder care. As an equal opportunity employer, Bellbrook welcomes all qualified individuals and fosters an inclusive workplace where diversity is embraced and celebrated.
The Full-Time Front Desk Receptionist/Concierge role at Bellbrook is instrumental to the smooth functioning of the community's administrative operations. This role is designed to support the Administrator, Executive Director, or designated personnel by managing a variety of administrative tasks critical to daily functions. The position requires a well-organized, personable, and efficient individual who can multitask and maintain strong communication links both within the community and with external visitors and family members. The schedule is a set day shift, either from 9 AM to 5 PM or 10 AM to 7 PM, including working every other weekend, ensuring consistent coverage at the front desk.
Key responsibilities include maintaining records, managing the switchboard, processing payments, scheduling appointments, managing supplies, and assisting with various administrative duties. The Front Desk Receptionist/Concierge acts as the welcoming face of the community, directing visitors and family members while responding courteously to inquiries, thereby enhancing the overall resident and visitor experience. This role is crucial in maintaining the office's organization, cleanliness, and safety standards. Additionally, the receptionist contributes to financial reporting and keeps statistical data updated as required, supporting effective community operations.
The ideal candidate is expected to have a High School Diploma or equivalent and previous reception or secretarial experience, preferably within long-term care or working with the geriatric population. Familiarity with office equipment such as copiers, printers, fax machines, and phone systems is necessary. Bellbrook seeks someone who is proactive, attentive to detail, and committed to the community's mission to provide compassionate and respectful care to elders. Working at Bellbrook means joining a team dedicated to growth through mutual respect, shared values, and a focus on teamwork to achieve excellence in elder care. As an equal opportunity employer, Bellbrook welcomes all qualified individuals and fosters an inclusive workplace where diversity is embraced and celebrated.
Job Requirements
- high school diploma or equivalent
- previous receptionist or secretarial experience preferred
- ability to use and maintain office equipment including copier, printer, fax, shredder, phone system, and computer
- experience in long-term care or with elderly population preferred
Job Qualifications
- high school diploma or equivalent
- previous experience as a receptionist or secretarial position preferred
- ability to utilize and maintain standard office equipment including copier, printer, fax, shredder, phone system, and personal computer
- previous experience working in long-term care or with the geriatric population preferred
Job Duties
- develop and maintain a good working rapport with inter-department personnel and other community departments to assure administrative services are maintained
- greet and direct visitors and family members
- accumulate, maintain, and provide statistical data as directed
- ensure timely submission of financial records and cost reports to the Executive Director or Administrator
- process payments for deposit following established guidelines
- schedule appointments, process mail, and operate the switchboard
- maintain a clean and safe office environment and manage necessary equipment and supplies
- order and manage office supplies
- respond courteously to internal and external inquiries, especially addressing the needs of the elders in the community
- assist in preparing financial and statistical reports including census reports
- assist department managers with various administrative functions such as copies, letters, and preparing binders
Job Criteria
Experience
No experience required
Job Location
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