Receptionist/Cashier

Miami, FL, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Supportive team environment

Job Description

Our dealership is dedicated to providing an exceptional automotive experience by ensuring that every customer interaction is handled with the utmost care and professionalism. We are a full-service automotive dealership, committed to excellence in sales, service, and customer satisfaction. Our team works collaboratively across departments including sales, service, production, and administration to create a seamless and positive environment for our customers. This commitment has positioned us as a trusted community resource for quality vehicles and outstanding customer care.

We are currently seeking a Customer Service Index (CSI) Representative to join our team. This vital role focuses on enhancing our dealersh... Show More

Job Requirements

High school diploma or equivalent
Valid driver's license
Ability to read and comprehend instructions and information
Professional personal appearance
Excellent communication skills
Ability to meet production and quality standards
Ability to move throughout the dealership facility
Willingness to work evenings, weekends, and holidays
Ability to lift 10 to 25 lbs occasionally
Ability to sit, stand, and walk on a regular basis

Job Qualifications

High school diploma or equivalent
Experience working with customer satisfaction surveys or questionnaires is a plus
Excellent communication skills
Ability to analyze data and provide actionable insights
Professional personal appearance
Strong problem-solving and multitasking skills
Familiarity with automotive terminology and technology changes preferred

Job Duties

Administer Customer Satisfaction Index questionnaires to customers
Analyze and interpret customer feedback and survey results
Communicate CSI scores and results to management and employees
Assist customers with inquiries and route problems to appropriate contacts
Maintain accurate records of customer interactions and feedback
Collaborate with sales, service, production, and administrative departments to improve customer satisfaction
Attend company meetings and training sessions to stay current on products and sales techniques

Job Location

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