Receptionist/Administrative Assistant

The hiring establishment is a healthcare facility specializing in medical and dental services, focused on delivering comprehensive patient care with an emphasis on accuracy and efficiency in billing and coding processes. This facility operates with a goal to provide exceptional healthcare management through effective patient data handling, insurance verification, and billing documentation. It embodies a patient-centric approach ensuring that both clinical and administrative operations are seamlessly integrated to enhance the overall patient experience. The company prioritizes maintaining compliance with healthcare regulations such as HIPAA while using advanced electronic medical records systems like eClinicalWorks (eCW) to streamline its processes.

The role of the Billing & Coding Receptionist at this healthcare center is essential to the smooth functioning of the revenue cycle. This position acts as a vital link between the clinical team, front office personnel, and the revenue cycle department, ensuring that patient information, insurance details, coding accuracy, and billing documentation are all complete and accurate prior to claim submissions. The receptionist supports daily front desk operations, including greeting patients professionally, managing phone calls, and assisting with scheduling and registration. Furthermore, the role requires reviewing patient encounters for billing completeness, verifying insurance coverage, and addressing any discrepancies that might cause delays or denials in claims processing.

This role demands exceptional attention to detail and excellent customer service skills, as well as a working knowledge of medical terminology, CPT, ICD-10 coding, and insurance verification practices. The Billing & Coding Receptionist is responsible for documenting billing-related notes in the electronic medical record system and communicating effectively with both the revenue cycle team and healthcare providers to ensure smooth claim operations. The position requires proficiency in managing multiple responsibilities in a fast-paced medical office environment, maintaining patient confidentiality in compliance with HIPAA, and helping to reduce insurance denials through accurate data collection and communication.

Employment for this role is in-person, with an offered compensation of up to $12.00 per hour. The healthcare establishment provides a supportive work environment that encourages professional development, especially for those looking to advance their credentials, such as obtaining Certified Professional Coder (CPC) certification. The billing and coding receptionist will also benefit from working in a collaborative setting that values communication, technical proficiency, and organizational skills, all of which enhance both employee satisfaction and patient care quality. This position offers an excellent opportunity for professionals with a background in medical office administration to grow and contribute to an efficient revenue cycle in a medical/dental specialty practice.