Receptionist/Administrative Assistant

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $41,600.00 - $52,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Profit sharing

Paid vacation

Parental leave

Flexible spending account

Health savings account

Identity Theft Protection

Dependent Care Reimbursement Account

Commuter Benefits

Life insurance

AD&D insurance

short-term disability

long-term disability

Employee assistance program

emergency travel assistance

Job Description

Dickinson Wright PLLC is a well-established law firm known for providing comprehensive legal services to a diverse clientele. With offices located across the United States, the firm prides itself on offering expert legal counsel in various practice areas while maintaining a commitment to client service and professional integrity. Dickinson Wright PLLC has built a reputation for excellence, supported by a team of dedicated attorneys and staff who work collaboratively to meet the needs of their clients. They emphasize a professional work environment that fosters growth, inclusivity, and continuous improvement, making them a reputable employer in the legal sector.

The role of Receptionist/Administrative Assistant at Dickinson Wright PLLC is integral to the smooth operation of the firm's office environment. This full-time position reports to the Office Administrator and involves handling a variety of administrative and clerical support duties essential to the daily functions of the firm. The Receptionist/Administrative Assistant acts as the first point of contact for clients and visitors, ensuring professional and courteous communication at all times. Responsibilities include managing multi-line telephone systems, coordinating communication between attorneys, staff, and clients, and maintaining the reception area to uphold the firm's welcoming atmosphere.

In addition to reception duties, this role supports attorneys and staff by managing mail distribution, scheduling conference rooms, handling expense reports, and maintaining filing systems. The role requires attention to detail, excellent organizational skills, and the ability to manage multiple tasks under time constraints. Proficiency with Microsoft Office software is essential, along with strong interpersonal skills to effectively interact with a diverse range of individuals within the firm. The position occasionally demands flexibility in working hours, at times requiring more than 40 hours per week to fulfill essential responsibilities.

Dickinson Wright PLLC offers a generous benefits package to eligible full-time employees, which includes health, dental, and vision insurance, 401(k) and profit-sharing plans, paid vacation, and parental leave. Additional elective benefits such as health flexible spending accounts, health savings accounts, identity theft protection, dependent care reimbursement accounts, commuter benefits, life and AD&D insurance, disability protection, employee assistance programs, and emergency travel assistance are also available. The firm is an equal opportunity employer committed to diversity and inclusion, ensuring that all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Requirements

High school diploma or equivalent
one to two years administrative or receptionist experience
proficiency in Microsoft Office
excellent communication and interpersonal skills
ability to handle multiple tasks and work under time constraints
detail-oriented and organized
ability to maintain confidentiality
flexibility to work extended or irregular hours as needed
ability to operate multi-line phone systems

Job Qualifications

Approximately one to two years experience
proficiency with Microsoft Office Suite
ability to work closely with attorneys and support staff
strong reading and writing skills to proofread material
ability to organize and prioritize multiple tasks
excellent interpersonal and communication skills
detail-oriented with multitasking capability
ability to manage high mental effort and produce high volume of work
flexibility to work over 40 hours per week and irregular hours if required

Job Duties

Receive telephone calls and communicate with attorneys and staff
operate a multi-line telephone console to relay incoming, outgoing, and internal calls
communicate with attorneys and clients via email and/or telephone
receive clients and visitors and ensure proper clearance and routing
maintain good public relations with clients while observing confidentiality
read, sort, and date incoming mail
ensure timely delivery of outgoing mail and route mail as necessary
assist with faxing, copying, and other clerical needs
receive and record deliveries and route to appropriate recipients
maintain records of packages left for pick-up
schedule and maintain conference room records
coordinate special conference room setups and meal orders
maintain neatness of lobby and reception area
place and follow-up on facilities management service calls
support clients, attorneys, and staff by handling administrative roles and critical tasks
open new files, request conflict of interest checks, and maintain filing systems
draft and submit expense reports and invoice payment requests
perform overflow typing, filing, or photocopying as needed