Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.65 - $24.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
401k
Dental Insurance
Health Insurance
Life insurance
Vision Insurance
Paid Time Off
Job Description
CBRE is a global leader in real estate services, providing expert solutions and innovative approaches to clients worldwide. Renowned for its excellence and commitment to integrity, CBRE consistently ranks as a top employer and a Fortune Most Admired Company in the real estate industry. With a diverse portfolio that spans property management, consulting, and investment services, CBRE offers a dynamic and supportive workplace culture dedicated to sustainability and community impact. The company actively fosters a respectful and inclusive environment where employees are encouraged to grow and succeed.
The Concierge role at CBRE is an integral part of the Workplace Experience team located at a premier client site in the San Jose area, specializing in the travel industry. This position primarily involves providing outstanding customer service to guests, tenants, and visitors by attending to their business and personal needs. Responsibilities include making reservations, scheduling transportation services, and offering recommendations on local attractions to enhance client satisfaction. Serving as the "front face" or receptionist, this role requires a polished, articulate individual with excellent time management skills, as regular interaction with C-suite executives and key stakeholders is expected.
The job operates Monday through Friday, with typical hours from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, and occasionally requires flexibility to meet business demands. The concierge will also manage office supplies, conference room pantries, and log service requests, ensuring timely responses and smooth operations. This high-visibility position demands impeccable professionalism, the ability to resolve complex problems efficiently, and a proactive approach to improving team processes. The person in this role leads by example, modeling behaviors consistent with CBRE's RISE values.
Candidates benefit from competitive compensation ranging from $21.65 to $24.00 per hour, dependent on skills and experience, along with comprehensive benefits including medical, dental, vision, life insurance, 401(k), and paid time off. CBRE supports career advancement, offering opportunities for internal promotion after six months. As a company recognized for its exceptional workplace culture and commitment to diversity, CBRE provides reasonable accommodations during the recruitment process to ensure that all candidates have an equal opportunity to succeed.
The Concierge role at CBRE is an integral part of the Workplace Experience team located at a premier client site in the San Jose area, specializing in the travel industry. This position primarily involves providing outstanding customer service to guests, tenants, and visitors by attending to their business and personal needs. Responsibilities include making reservations, scheduling transportation services, and offering recommendations on local attractions to enhance client satisfaction. Serving as the "front face" or receptionist, this role requires a polished, articulate individual with excellent time management skills, as regular interaction with C-suite executives and key stakeholders is expected.
The job operates Monday through Friday, with typical hours from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, and occasionally requires flexibility to meet business demands. The concierge will also manage office supplies, conference room pantries, and log service requests, ensuring timely responses and smooth operations. This high-visibility position demands impeccable professionalism, the ability to resolve complex problems efficiently, and a proactive approach to improving team processes. The person in this role leads by example, modeling behaviors consistent with CBRE's RISE values.
Candidates benefit from competitive compensation ranging from $21.65 to $24.00 per hour, dependent on skills and experience, along with comprehensive benefits including medical, dental, vision, life insurance, 401(k), and paid time off. CBRE supports career advancement, offering opportunities for internal promotion after six months. As a company recognized for its exceptional workplace culture and commitment to diversity, CBRE provides reasonable accommodations during the recruitment process to ensure that all candidates have an equal opportunity to succeed.
Job Requirements
- High school diploma or GED
- Five plus years of job-related experience
- Prior shift manager or supervisory experience preferred
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function
- Basic knowledge of related job functions
- Ability to explain complex concepts or sensitive information
- Expert knowledge of Microsoft Office products
- Excellent organizational skills
- Inquisitive mindset
Job Qualifications
- High school diploma or GED
- Five plus years of job-related experience
- Prior shift manager or supervisory experience preferred
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function
- Basic knowledge of related job functions
- Ability to explain complex concepts or sensitive information
- Expert knowledge of Microsoft Office products including Word, Excel, Outlook
- Excellent organizational skills
- Inquisitive mindset
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Assist with stocking office supplies and conference room pantry areas
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
- May establish new techniques to ensure the team is able to meet its objectives
- Has a direct impact on the team objectives as well as the objectives of related teams
- Ensure personal and team outcomes have a positive impact on customer objectives
- Lead by example and model behaviors that are consistent with CBRE RISE values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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