Receptionist - Wellness Center

Renton, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.57 - $22.00

Work Schedule

Standard Hours

Benefits

401(k)

401(k) matching

Dental Insurance

Health Insurance

Health Savings Account (HSA)

Life insurance

paid time off (PTO)

Vision Insurance

Job Description

Weatherly Inn is a distinguished wellness and senior care center dedicated to offering comprehensive support and services tailored to the unique needs of its residents. As a reputable establishment in the field of elder care, Weatherly Inn is committed to maintaining a compassionate and professional environment, fostering both quality care and an enriching community atmosphere. Focused on holistic well-being, the center embraces a multifaceted approach to health, ensuring residents receive attentive care that addresses their physical, emotional, and social needs.

The position of Wellness Center Assistant at Weatherly Inn is a full-time opportunity designed for individuals who are passionate about contributing to the health and happiness of seniors. Scheduled from Monday to Friday between 1:30 PM and 10:00 PM, this role offers a competitive hourly wage ranging from $21.57 to $22.00, reflecting the center's commitment to recognizing and rewarding dedicated staff members. The successful candidate will become an integral part of the team, supporting both administrative functions and resident care within a dynamic wellness environment.

In this capacity, the Wellness Center Assistant plays a pivotal role in facilitating seamless communication among residents, their families, visitors, and healthcare staff, ensuring that needs are promptly identified and addressed. The role demands a high level of organization, professionalism, and empathy, as the assistant is often the first point of contact for those entering the wellness center. Responsibilities include answering calls efficiently, managing front desk tasks, aiding in resident care by monitoring physical and emotional changes, and supporting caregivers by coordinating resident appointments and activities.

Candidates are expected to excel in multitasking and deliver exceptional customer service while upholding the facility’s standards for safety and cleanliness. They will be adept at recognizing changes in residents’ conditions and reporting them promptly to the nursing team. The role also involves maintaining detailed records, handling communication duties such as sorting mail and managing scheduling, and playing an active part in ensuring the facility operates smoothly day-to-day.

Beyond administrative duties, the assistant will contribute to the overall wellness and comfort of the residents by facilitating their participation in activities and appointments, thereby enriching their quality of life. This position requires someone who is physically capable of assisting residents, including some lifting and mobility support, as well as someone who values teamwork and a supportive work environment.

Weatherly Inn emphasizes continual training and professional development, with requirements such as Dementia and Mental Health Training to be completed within 90 days of hire. This commitment ensures staff are equipped with the knowledge and skills necessary to excel in dementia care and mental health understanding, further enhancing the quality of resident care. Overall, the Wellness Center Assistant role is ideal for professionals who seek meaningful work that combines administrative proficiency with compassionate resident engagement in a supportive and inclusive setting.

Job Requirements

High school diploma or GED required
2+ years of experience in a similar or related role required
Must complete Dementia and Mental Health Training within 90 days of hire
Ability to read, write, speak, and understand English
Physical ability to lift up to 50 pounds and carry up to 25 pounds
Ability to push a resident weighing up to 250 pounds in a wheelchair or push a cart of equivalent weight
Ability to sit, stand, walk, squat, and bend at the waist multiple times throughout a shift
Ability to perform repetitive arm and hand movements and reach above shoulder level
Ability to operate equipment and technology including extractor vacuum, copier, computer, multi-line telephone system, and filing systems

Job Qualifications

High school diploma or GED required
College degree preferred
2+ years of experience in a similar or related role required
Must complete Dementia and Mental Health Training within 90 days of hire
Previous experience working with or around seniors preferred
Strong communication, organization, and multitasking skills
Previous office or administrative experience preferred
Professional, courteous, compassionate, and reliable demeanor
Physical ability to assist residents and perform the essential duties of the position

Job Duties

Learn and understand the special needs of residents and promptly report changes in physical or emotional condition or behavior to the nursing team
Become familiar with and follow the Employee Handbook, Performance Expectations, and all assigned job duties
Return routine Weatherly Inn phone calls within 24 hours and urgent calls within 4 hours
Report needed repairs, safety concerns, or unsafe conditions to Maintenance or a supervisor
Immediately report any on-the-job injury to a supervisor or charge nurse
Maintain a clean, organized, and safe work environment
Provide exceptional service and maintain high-quality communication skills while effectively managing multiple tasks
Answer telephone calls within two rings and appropriately direct calls or take accurate messages, including signing and dating messages as required
Greet residents, staff, and visitors promptly and courteously when they approach the desk
Respond to call lights immediately
Assist with front desk and reception coverage as needed
Notify appropriate nursing staff when a resident requests assistance and follow up as needed
Notify the supervisor when a caregiver does not respond to a resident request or responds late without apparent justification
Notify caregivers when residents need to be escorted to Beauty Shop appointments, van transportation, activities, manicures, or other scheduled services as part of the resident's care plan or as requested
Keep the Wellness Center desk, cupboards, and work areas neat, clean, and organized
Update, review, and thin computer records, resident charts, and binder documents as assigned by the supervisor
Assist with the preparation and thinning of resident charts
Assist caregivers with recording resident vital signs as directed
Complete and process guest and resident meal requests in a timely and accurate manner
Complete employee call-in slips accurately and provide them to the supervisor
Make staffing calls as directed
Review flow sheets daily to ensure they are complete and signed, and direct incomplete forms to the Staffing Coordinator
Complete office duties as assigned by the supervisor, including mailings and preparing resident information lists
Prepare resident paperwork for physician appointments and confirm appointments with medical offices and families, as appropriate
Recruit and train backup staff to provide coverage during breaks and absences
Immediately call or fax the appropriate State Hotline when abuse, neglect, or exploitation is observed or reasonably suspected, and inform the supervisor immediately