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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Hourly
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Compensation

Salary
Range $40,000.00 - $60,000.00
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Work Schedule

Flexible
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Benefits

Hourly pay plus commission/bonus
401(k)
Bonus based on performance
competitive salary
flexible schedule
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development

Job Description

Danielle Leonard - State Farm Agent is a well-established insurance agency based in Frederick, Maryland. With a rich history dating back to 2007, this agency has been a reliable name in the insurance and financial services industry for over a decade. Danielle Leonard's agency prides itself on delivering exceptional customer service and insurance solutions tailored to the unique needs of each client. As part of the larger State Farm network, the agency benefits from the strong reputation and resources associated with the brand, while maintaining its independent and community-focused approach. The office environment promotes mentorship, professional growth, and a passion for making a positive impact in the community. It is a place where employees are valued and encouraged to grow their careers, not just complete tasks.

The role of Receptionist - State Farm Agent Team Member is integral to maintaining the smooth operation of the office and ensuring an excellent customer experience. This position is perfectly suited for an organized, detail-oriented individual who thrives in a supportive administrative role. The receptionist is the first point of contact for customers, greeting them warmly both in person and over the phone and directing them to the appropriate team members. The role also involves managing appointment scheduling, handling incoming inquiries, maintaining customer records, and supporting the office with various administrative duties. Importantly, the receptionist plays a proactive role in engaging with prospective and existing clients, identifying opportunities to offer insurance options, and providing follow-up services. This role offers an excellent opportunity for someone looking to enter or advance within the insurance industry through a supportive and dynamic work environment.

This position offers a competitive salary ranging from $40,000 to $60,000 per year, complemented by an hourly pay plus commission/bonus structure. Employees enjoy numerous benefits including a 401(k) retirement plan, health insurance, paid time off, and flexible scheduling. There are also opportunities for training, development, and career advancement within the agency. Danielle Leonard - State Farm Agent values its team members and strives to create a fun, challenging, and rewarding workplace where employees can thrive and build meaningful careers in insurance and financial services. If you are looking for a fulfilling role that offers both stability and growth potential, this position may be the right fit for you. We encourage motivated individuals with strong customer service and organizational skills to apply and join our dedicated team.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in receptionist or customer service roles
  • Strong communication skills
  • Ability to multitask and stay organized
  • Basic computer proficiency including Microsoft Office and CRM systems
  • Bilingual Spanish preferred
  • Ability to engage in sales conversations

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems
  • Bilingual Spanish preferred

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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