Receptionist - State Farm Agent Team Member

Madison, WI, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Hourly pay plus commission/bonus

growth potential

Opportunity for advancement

Paid Time Off

health benefits

Career-building experience

supportive work environment

Job Description

John Jensen - State Farm Agent is a reputable and growth-oriented insurance agency located in Waunakee. Since its establishment in 2020, this agency has been committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. The agency prides itself on fostering a dynamic and energetic work environment where motivated individuals can thrive and contribute to a team-driven culture. John Jensen, a proud graduate of UW-Whitewater, leads a talented team of six members who work together to deliver outstanding insurance services to their community. The office operates from 9AM to 5PM, offering clients... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or administrative roles preferred
Basic computer skills and proficiency with office software
Ability to manage multiple tasks efficiently
Strong attention to detail
Reliable and punctual
Positive attitude and professional demeanor

Job Qualifications

Dedicated to customer service
Able to effectively relate to customers, answer their questions, and anticipate their needs
Excellent communication skills to assist customers and coordinate with team members
Proactive in problem-solving
Strong interpersonal skills
Ability to work in a fast-paced, team-oriented environment

Job Duties

Establish customer relationships and follow up with customers as needed
Provide prompt, accurate, and friendly customer service including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Use exemplary communication to efficiently meet customer needs while promoting business development
Coordinate with other agency team members to deliver exceptional service
Anticipate community members' needs to provide proactive support
Maintain detailed records of customer interactions and transactions

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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