Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
On-call
Benefits
Medical insurance
401(k) matching
wellness programs
Paid Time Off
Annual performance bonus
Job Description
PENN Entertainment is a leading company in the entertainment and gaming industry, widely recognized for providing integrated entertainment, sports content, and casino gaming experiences across its 43 destinations in North America. With a strong presence both in physical locations and online platforms, including theScore Bet Sportsbook and Casino, PENN Entertainment continues to shape the future of entertainment by blending technology, hospitality, and innovation. The company's commitment to diversity, sustainability, and community engagement underscores its role as a responsible and forward-thinking employer. PENN Entertainment prides itself on fostering an inclusive culture where every employee is valued and empowered to contribute to its success.
The role offered is that of a Receptionist and Attendant within their Spa and Athletic Club facilities. This position offers a dynamic work environment where customer service and guest satisfaction are paramount. Beginning with a competitive hourly wage of $15.00, the employment also includes eligibility for a comprehensive Total Rewards package featuring day-one medical coverage, 401(k) matching, wellness programs supporting financial, physical, and mental well-being, as well as paid time off that increases with tenure.
This dual-role position involves welcoming guests, managing appointments, overseeing the cleanliness and order of spa and athletic club facilities, handling retail sales and service fees, and ensuring safety and comfort for all visitors. Candidates in this role must demonstrate excellent communication and customer service skills, possess knowledge of spa and salon treatments, and be comfortable performing basic math and transaction duties. Flexibility and availability on call 24 hours a day highlight the dynamic nature of the hospitality industry and the company’s commitment to exceptional service. PENN Entertainment offers growth opportunities, career advancement, and support, making this an attractive role for those passionate about guest services in an entertainment-focused setting.
The role offered is that of a Receptionist and Attendant within their Spa and Athletic Club facilities. This position offers a dynamic work environment where customer service and guest satisfaction are paramount. Beginning with a competitive hourly wage of $15.00, the employment also includes eligibility for a comprehensive Total Rewards package featuring day-one medical coverage, 401(k) matching, wellness programs supporting financial, physical, and mental well-being, as well as paid time off that increases with tenure.
This dual-role position involves welcoming guests, managing appointments, overseeing the cleanliness and order of spa and athletic club facilities, handling retail sales and service fees, and ensuring safety and comfort for all visitors. Candidates in this role must demonstrate excellent communication and customer service skills, possess knowledge of spa and salon treatments, and be comfortable performing basic math and transaction duties. Flexibility and availability on call 24 hours a day highlight the dynamic nature of the hospitality industry and the company’s commitment to exceptional service. PENN Entertainment offers growth opportunities, career advancement, and support, making this an attractive role for those passionate about guest services in an entertainment-focused setting.
Job Requirements
- High school diploma or GED
- Minimum 1 year of customer service experience in a spa or related environment
- Excellent communication skills
- Ability to read, write, and communicate verbally in English
- Ability to perform basic math calculations
- Must be flexible and available on call 24 hours a day
- Basic computer skills for billing and invoicing
Job Qualifications
- High school diploma or GED
- 1 year of customer service experience, preferably in a spa or related environment
- Excellent communication and customer service skills
- Familiarity with various types of salon treatments and procedures
- Full knowledge of company and department rules, regulations, policies and procedures
- Ability to read, write, and communicate verbally in English
- Ability to perform basic math and accurately handle cash and credit transactions
- Skill in establishing and maintaining effective working relationships with staff and customers
- General computer skills for entry of billings and invoices into system
Job Duties
- Answer phone and book appointments for Spa/Salon facilities and services
- Greet guests and offer assistance and/or instruction in the use of the Spa/Salon facilities and services
- Oversee the Spa/Salon facilities and issue towels and equipment to guests
- Collect fees for Spa/Salon services from hotel and non-hotel guests
- Handle retail sales
- Maintain all Spa/Salon facilities in clean and attractive condition
- Maintain stock levels for all facility supplies
- Report any safety hazards to Supervisor
- Provide courteous and friendly service to all guests and staff
- Perform related work as requested
- Greet guests and offer assistance and/or instruction in the use of the Athletic Club and Spa facilities
- Oversee the Athletic Club and Spa facilities and issue towels, beverages, and equipment to guests
- Maintain Athletic Club and Spa facilities in clean and attractive condition
- Maintain par stock levels for Spa and Athletic Club supplies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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