Receptionist Spa

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

wellness programs

Job Description

Resorts World Las Vegas is a premier luxury resort and casino destination located in the heart of the Las Vegas Strip. Known for its world-class amenities, exceptional facilities, and outstanding guest service, Resorts World Las Vegas offers an immersive experience combining entertainment, relaxation, and high-end hospitality. As part of its commitment to excellence, Resorts World emphasizes creating a welcoming and engaging environment, making every guest feel valued and cared for. The resort prides itself on maintaining a safe, secure, and spotless environment throughout its expansive property, including the spa and fitness center. Employees at Resorts World are considered ambassadors of the brand, expected to embody the company’s core values and deliver an unparalleled guest experience.

The Spa Receptionist role at Resorts World Las Vegas is a vital front-line position within the luxury spa and wellness department. The individual in this position is responsible for providing uncompromising levels of guest service with an upbeat and positive demeanor. This role requires a professional who excels at interacting with guests, anticipating their needs, and going above and beyond to enhance overall guest satisfaction. As the first point of contact for spa guests, the receptionist manages check-ins, schedules spa appointments, provides information on spa treatments and local attractions, and processes payments for services. They must maintain up-to-date knowledge of all spa products, features, and amenities to answer any guest inquiries confidently.

In addition to guest interaction, the Spa Receptionist ensures that the spa and fitness center areas remain clean, well-maintained, and welcoming. Team collaboration is also a key aspect, with receptionists regularly participating in training and staff meetings to stay aligned with the resort’s service standards. The role requires adherence to licensing and regulatory requirements, including position-specific licenses and Southern Nevada Health District Food Handlers Card compliance. Working in a high-paced luxury resort environment, the Spa Receptionist must be adaptable to varied shifts including nights, weekends, and holidays. Ultimately, this role is essential to delivering a seamless and memorable spa experience that aligns with Resorts World Las Vegas’s reputation for luxury and exceptional guest care.

Job Requirements

At least 18 years of age
High school diploma or equivalent
Minimum six months of customer service experience
Proof of eligibility to work in the United States
Position required licenses, Southern Nevada Health District Food Handlers Card
Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
Ability to stand for prolonged periods
Ability to bend and reach
Ability to transport, push, pull, lift and maneuver items weighing up to 100 lbs
Eye/hand coordination
Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (SDS) and other instructions

Job Qualifications

Interact with all guests in a luxury setting, using elegant language and behavior
Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines
Ability to effectively communicate in English
Ability to work varied shifts, including nights, weekends and holidays
Polished appearance and demeanor
Excellent customer service skills
Must be able to work in a fast-paced environment
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
Ability to work in a standing position for over 50 percent of the scheduled shift
Attention to detail to ensure all information is confirmed for guest reservations
Knowledge of spa services and amenities to assist with any guest questions or requests

Job Duties

Welcome and interact with guests as they call, enter and exit the facility
Check-in guests and notify team members of guest arrival
Provide a luxury experience while engaging conversations with guests and team members
Provide basic knowledge of attractions and restaurants in the Las Vegas area and provided by Resorts World Las Vegas
Maintain up-to-date knowledge of facility products, features and amenities
Schedule all spa appointments and provide guest information on available products and services
Process payments for guest services ordered from the spa
Ensure all areas of the spa and fitness center are kept clean and well maintained
Attend and participate in support training and staff meetings
Obtain and maintain position-specific licensing
Ensure all Resorts World core values and property and department standards are implemented and applied
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned