Receptionist - Rochester-Spencerport NY

Takeda is a global biopharmaceutical company dedicated to transforming patient care through the development of specialized pharmaceuticals and comprehensive patient support programs. Known for its commitment to innovation and excellence, Takeda fosters an inclusive and collaborative work environment that champions diversity and equal opportunity for all employees. The company is certified as a Global Top Employer, reflecting its dedication to providing stimulating careers, encouraging professional growth, and delivering life-changing healthcare solutions to patients around the world. With a patient-focused mission and a work culture that prioritizes Better Health and a Brighter Future, Takeda offers employees meaningful roles that contribute to major advancements in healthcare.

The current opportunity is with BioLife, a division of Takeda, specializing in plasma donation centers. As part of their dynamic team in Rochester, NY, BioLife supports the collection of high-quality plasma that is essential for manufacturing life-saving medicines, particularly for rare diseases. This role is full-time, non-exempt, and entails direct interaction with donors and operational support within the plasma center. The starting wage for this position is $18.00 per hour, aligned with or above state minimum wage requirements, and the role includes eligibility for various benefits such as medical, dental, and vision insurance, a 401(k) plan with company match, and paid time off.

In the role of Receptionist at the plasma donation center, you will be the first point of contact for donors and visitors, playing a crucial role in delivering outstanding customer service. You will manage phone communications, assist donors with appointments, and maintain organized donor records, ensuring smooth daily operations. The role requires attention to detail and proactive identification of opportunities for operational improvement, with direct reporting to the Plasma Center Manager. Your work will directly support a mission-driven environment where every interaction helps improve patients’ lives by securing vital plasma donations.

This position requires physical ability to walk or stand for entire shifts, adeptness with manual tasks such as filing and lifting, and comfort working in a healthcare setting with exposure to bloodborne pathogens. Experience in customer service or patient-facing roles is highly valued. Takeda provides a supportive and fast-paced work environment, emphasizing teamwork, career growth, and comprehensive employee well-being programs. If you are motivated by meaningful work and enjoy engaging with people in a polished and efficient manner, this role offers a fulfilling career path within a leading global healthcare company that values your contributions and professional development.