Receptionist - Rochester-Spencerport NY

Takeda is a global biopharmaceutical leader committed to transforming patient care through the development of innovative specialty pharmaceuticals and best-in-class patient support programs. As a patient-focused company, Takeda inspires and empowers its employees to grow professionally through life-changing work, fostering a collaborative and inclusive workplace bound by a commitment to provide better health and a brighter future worldwide. Certified as a Global Top Employer, Takeda upholds a culture of innovation, excellence, and empowerment, offering stimulating careers and encouraging personal and professional development.

Located in Rochester, New York, BioLife Plasma Services operates under Takeda’s umbrella, specializing in plasma collection essential for creating life-saving therapies. The plasma donation centers play a critical role in supporting patients with rare and chronic diseases by collecting high-quality plasma from donors. BioLife’s environment is fast-paced and friendly, focused on donor care and operational excellence. Employees at BioLife enjoy a strong sense of purpose, supported by a team-oriented culture and numerous opportunities for career growth.

The role of Receptionist at Takeda’s BioLife Plasma Center involves being the primary point of contact for donors and visitors, ensuring a positive experience from arrival through service completion. This is a full-time, regular, non-exempt employee position located in Rochester, NY, with a starting hourly wage of $18.00, subject to local wage laws. The role demands a high degree of customer service, administrative skill, and attention to detail.

As a Receptionist, you will be responsible for greeting donors and visitors promptly, managing phone communications effectively, and assisting donors with scheduling appointments. Your duties include creating and retrieving donor record files, providing excellent customer service to both external donors and internal team members, and maintaining an organized filing system. Additionally, you will actively support continuous improvement initiatives by collaborating with the center management team to identify operational efficiencies and implement approved procedural changes.

The position requires physical stamina including the ability to stand or walk for the entire shift, bend, stoop, lift up to 32 lbs occasionally, and wear gloves for prolonged periods due to potential exposure to bloodborne pathogens. Candidates with at least one year of experience in customer-facing roles will be preferred, highlighting the importance of interpersonal skills and professional communication in this role.

Takeda offers a comprehensive benefits package to U.S.-based employees, including medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, well-being benefits, paid sick leave, and paid vacation accrual. These benefits support the health, security, and work-life balance of employees while promoting a positive and productive work environment.

Joining Takeda means becoming part of a mission-driven organization dedicated to improving lives globally. The Receptionist role is vital in creating a welcoming and efficient atmosphere at the plasma donation center, contributing directly to the success of the donation process and ultimately to the development of life-saving plasma therapies. This position offers an excellent opportunity for individuals seeking a meaningful career in healthcare administration with a reputable and supportive global company.