Receptionist - River Mills

River Mills Assisted Living, located in Chicopee, MA, is a dedicated community focused on providing compassionate and supportive living environments for seniors. With a commitment to enhancing the lives of its residents through personalized care and a welcoming atmosphere, River Mills Assisted Living stands out as a trusted location for assisted living services in the region. The community prides itself on fostering a warm, friendly, and professional environment that promotes dignity, respect, and independence for every resident. The staff at River Mills work collaboratively to ensure that every aspect of resident care, comfort, and happiness is fully addressed through various support programs and services designed to meet individual needs.

The role of the Receptionist at River Mills Assisted Living is integral to maintaining the smooth operation of communication and front desk services for the community. This is a full-time position based in Chicopee, MA, that offers a competitive benefits package including medical, dental, vision coverage, and various other employee support programs. The receptionist will serve as the initial point of contact for all residents, staff, and visitors, responsibly managing incoming communications and providing essential information and support. The individual in this role is expected to operate the telephone and communication systems, answer inquiries cheerfully and professionally, and perform various clerical duties to assist different departments. This position requires strong interpersonal skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.

As the cornerstone of the communication center, the receptionist plays a critical role in enhancing the community image by responding to calls and visitors with a courteous and helpful attitude. Responsibilities include answering incoming calls and directing them appropriately, retrieving and forwarding voice mail messages, greeting and assisting visitors, handling mail and publications, and performing essential administrative tasks such as filing, photocopying, and faxing. Additional duties involve financial tasks such as collecting rent and meal ticket money and coordinating with the business office for processing. The receptionist will also maintain office equipment and provide support to community staff to ensure that operational goals are met expediently.

Overall, this role demands professionalism, reliability, and a customer-service-oriented mindset to support the community’s mission and promote a positive environment for residents and employees alike. Candidates should have experience with common office software like Microsoft Word, Outlook, and Excel and possess the ability to understand and communicate simple instructions clearly and effectively. The position is ideal for individuals who are organized, enjoy interacting with people, and want to contribute meaningfully to the assisted living community in Chicopee.