Job Overview
Job Description
RRMs Mission is a faith-based organization committed to providing support, care, and transformation to those in need within the community. As a mission dedicated to serving people facing challenging circumstances, RRMs Mission operates with compassion, faith, and a strong commitment to its core values. Their goal is to share the Gospel of Jesus Christ while offering practical help and spiritual encouragement to guests, volunteers, residents, donors, and staff. The organization maintains a welcoming and positive environment that upholds the dignity and respect of every individual who interacts with the Mission. RRMs Mission is known for its structured approach to service, emphasizing teamwork, safety, and spiritual growth among all members of the community and organization.
The role in question is that of a Receptionist/Administrative Assistant positioned within RRMs Mission. This role is pivotal in maintaining the smooth operation of the front office, reception area, and overall communication flow within the Mission. The Receptionist/Administrative Assistant will be responsible for handling telephone and intercom systems efficiently, managing incoming calls with professionalism, and directing information appropriately to various departments. Confidentiality is key to this role due to the sensitive nature of the information dealt with daily.
In addition to communication duties, the Receptionist/Administrative Assistant will handle various secretarial responsibilities such as processing gift-in-kind receipts, composing thank-you letters, managing mailings, and ensuring office files and records are maintained in an orderly manner. This role may also serve as a backup to the Executive Administrative Assistant, emphasizing the importance and versatility of the position. Maintaining a clean, organized reception area, coordinating with the Volunteer Supervisor to manage volunteers, and training staff or volunteers in reception duties are also core components of this position.
Physical requirements for this role include the ability to sit for extended periods, lift items up to 15 pounds, and occasionally stand, reach, and bend. There is also an important spiritual component embedded in the role, requiring the employee to actively participate in spiritual practices including prayer, shared scripture reading, evangelism training, and providing spiritual encouragement to those connected to the Mission.
This is a full-time position that involves a unique blend of administrative, reception, and spiritual duties, making it ideal for individuals who are organized, communicative, compassionate, and aligned with the Mission’s faith-based values. The successful candidate will be expected to function as a team player and contribute to a safe, healthy, and spiritually enriching environment for all stakeholders. This job offers a meaningful opportunity to engage in community service while developing both professional and spiritual growth in alignment with the core values of RRMs Mission.
The role in question is that of a Receptionist/Administrative Assistant positioned within RRMs Mission. This role is pivotal in maintaining the smooth operation of the front office, reception area, and overall communication flow within the Mission. The Receptionist/Administrative Assistant will be responsible for handling telephone and intercom systems efficiently, managing incoming calls with professionalism, and directing information appropriately to various departments. Confidentiality is key to this role due to the sensitive nature of the information dealt with daily.
In addition to communication duties, the Receptionist/Administrative Assistant will handle various secretarial responsibilities such as processing gift-in-kind receipts, composing thank-you letters, managing mailings, and ensuring office files and records are maintained in an orderly manner. This role may also serve as a backup to the Executive Administrative Assistant, emphasizing the importance and versatility of the position. Maintaining a clean, organized reception area, coordinating with the Volunteer Supervisor to manage volunteers, and training staff or volunteers in reception duties are also core components of this position.
Physical requirements for this role include the ability to sit for extended periods, lift items up to 15 pounds, and occasionally stand, reach, and bend. There is also an important spiritual component embedded in the role, requiring the employee to actively participate in spiritual practices including prayer, shared scripture reading, evangelism training, and providing spiritual encouragement to those connected to the Mission.
This is a full-time position that involves a unique blend of administrative, reception, and spiritual duties, making it ideal for individuals who are organized, communicative, compassionate, and aligned with the Mission’s faith-based values. The successful candidate will be expected to function as a team player and contribute to a safe, healthy, and spiritually enriching environment for all stakeholders. This job offers a meaningful opportunity to engage in community service while developing both professional and spiritual growth in alignment with the core values of RRMs Mission.
Job Requirements
- Sitting for extended periods of time
- ability to lift up to 15 pounds
- occasional standing, reaching and bending
- share the Gospel of Jesus Christ and pray with visitors, callers, volunteers, residents, staff, and donors
- use RRMs Mission Statement and Core Values as the foundation of communication
- provide spiritual encouragement to staff, volunteers, guests, callers, and donors
- invest in the spiritual development of staff, guests, residents, callers, volunteers, and donors
- pray for and with staff, volunteers, guests, residents, callers, and donors
- handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19
- memorize monthly Scripture, Mission Statement, and Mission Core Values
- participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings
- support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ
- participate in annual spiritual growth training through organization selected curriculum
Job Qualifications
- Minimum requirement high school diploma or GED
- must be able to deal tactfully with the public
- must possess good communication skills
- must be familiar with office equipment and operations
- must have good phone skills
- must have a broad level of understanding about the programs and functions of the Mission
- must be teachable and function as a team player
- must engage in safe and healthy work practices, both on the premises and off-site facilities
- must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests
Job Duties
- Operate the telephone/intercom system as required
- answer the telephone, determine the nature of the call and transfer or relay the information to the appropriate department
- maintain confidentiality of all pertinent information
- report any equipment malfunctions to the appropriate director or supervisor
- create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
- answer the front door as needed and direct visitors according to the need
- assist with general Mission information
- process and post all gift-in-kind receipts and thank you letters in a timely manner
- compose, type and mail special thank you notes as assigned
- assist in the stuffing and stamping of mailings as needed
- assist in other secretarial duties as may become necessary or as directed by Supervisor
- maintain all office files, records, forms, etc. in a neat and orderly manner
- back up to Executive Administrative Assistant during vacation/sickness
- perform related work and other duties when required and as assigned
- maintain Mission front vestibule entrance and walkway to be free of trash, debris, etc.
- assure that the reception area and visitor center are neat and clean and that non-monetary donations are taken to the proper areas
- maintain office equipment in reception area and inform administrative assistant concerning supplies needed
- responsible for finding a replacement for the reception area in case of absence
- work with Volunteer Supervisor in developing a list of volunteers for the reception area
- train designated staff and volunteers to fulfill reception duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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