Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.25
Work Schedule
Day Shifts
Benefits
competitive compensation
full benefits package
Career development opportunities
Health Insurance
Paid Time Off
Job Description
MercyOne Health System is a well-established healthcare organization dedicated to delivering exceptional patient care with compassion and professionalism. Renowned for its commitment to community health and robust clinical services, MercyOne operates a network of hospitals, clinics, and specialty care centers throughout the region. The organization emphasizes a supportive work environment, career development opportunities, competitive compensation, and a comprehensive benefits package that underscores its investment in employee well-being. MercyOne's culture is firmly rooted in its mission and core values, focusing on honoring the dignity of every individual and embracing diversity to foster a compassionate workplace. This commitment to inclusiveness and equity helps the organization deliver person-centered care to its patients and support to its workforce.
The role of Clinic Receptionist at MercyOne Health System is pivotal in ensuring smooth operations at the front desk of their clinics. This full-time position, with a day shift schedule, involves a variety of responsibilities centered on patient interaction, administrative support, and data management. The receptionist acts as the first point of contact for patients and visitors, demonstrating strong interpersonal skills and a professional demeanor that reflects the organization's values. Key duties include managing patient check-in, scheduling appointments in line with office policies, handling incoming phone calls with appropriate redirection, and validating insurance coverage efficiently. The role also requires entering accurate patient demographics, insurance details, and other information into electronic health record systems.
Furthermore, the Clinic Receptionist plays an essential role in managing financial interactions related to patient visits. This includes determining and collecting copays, deductible amounts, and any past due balances at the time of service. The job requires strict adherence to regulatory standards and clinic protocols to ensure compliance and efficient patient flow. Candidates for this position need to be capable of maintaining confidentiality when handling sensitive patient information and must possess a personal presence characterized by honesty, integrity, and compassion, reflecting the ethos of MercyOne Health System.
This opportunity provides a stable 40-hour weekly schedule within a supportive environment that values professional growth and continuous learning. The position also demands obtaining certifications such as Basic Life Support (BLS) within three months of hire and completing mandatory abuse training specific to the populations served by MercyOne. This role offers an excellent platform for individuals looking to build a meaningful career in healthcare administration while contributing to a mission-driven organization dedicated to quality care and community wellness. By joining MercyOne, employees become part of a larger network that supports their development and well-being while ensuring that diverse patient needs are met with respect and integrity.
The role of Clinic Receptionist at MercyOne Health System is pivotal in ensuring smooth operations at the front desk of their clinics. This full-time position, with a day shift schedule, involves a variety of responsibilities centered on patient interaction, administrative support, and data management. The receptionist acts as the first point of contact for patients and visitors, demonstrating strong interpersonal skills and a professional demeanor that reflects the organization's values. Key duties include managing patient check-in, scheduling appointments in line with office policies, handling incoming phone calls with appropriate redirection, and validating insurance coverage efficiently. The role also requires entering accurate patient demographics, insurance details, and other information into electronic health record systems.
Furthermore, the Clinic Receptionist plays an essential role in managing financial interactions related to patient visits. This includes determining and collecting copays, deductible amounts, and any past due balances at the time of service. The job requires strict adherence to regulatory standards and clinic protocols to ensure compliance and efficient patient flow. Candidates for this position need to be capable of maintaining confidentiality when handling sensitive patient information and must possess a personal presence characterized by honesty, integrity, and compassion, reflecting the ethos of MercyOne Health System.
This opportunity provides a stable 40-hour weekly schedule within a supportive environment that values professional growth and continuous learning. The position also demands obtaining certifications such as Basic Life Support (BLS) within three months of hire and completing mandatory abuse training specific to the populations served by MercyOne. This role offers an excellent platform for individuals looking to build a meaningful career in healthcare administration while contributing to a mission-driven organization dedicated to quality care and community wellness. By joining MercyOne, employees become part of a larger network that supports their development and well-being while ensuring that diverse patient needs are met with respect and integrity.
Job Requirements
- High school diploma or equivalent
- basic life support (BLS) for the healthcare provider certified or obtained within three (3) months of hire
- proof of completion of mandatory reporter abuse training specific to population served within three (3) months of hire
- ability to read, write and understand the English language and communicate effectively with patients, visitors, and colleagues
- ability to maintain a high degree of confidentiality with patient information
- personal presence characterized by honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health
Job Qualifications
- High school diploma or equivalent
- basic life support (BLS) for the healthcare provider certified or obtained within three (3) months of hire
- proof of completion of mandatory reporter abuse training specific to population served within three (3) months of hire
- ability to read, write and understand the English language and communicate effectively with patients, visitors, and colleagues
- ability to maintain a high degree of confidentiality with patient information
- personal presence characterized by honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health
Job Duties
- Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions
- performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies
- answer phone calls and direct them appropriately
- schedule appointments according to office guidelines
- obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts
- copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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