Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
competitive compensation
full benefits package
Career growth opportunities
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Job Description
MercyOne Health System is a reputable healthcare organization committed to delivering compassionate, person-centered care across a comprehensive network of clinics and hospitals. With a deep-rooted mission and core values emphasizing dignity, respect, and inclusivity, MercyOne strives to create an environment where every patient and employee feels valued and empowered. As an Equal Opportunity Employer, MercyOne Health System embraces diversity and fosters a culture of growth, offering its colleagues competitive compensation and a robust benefits package. The organization supports career development and continuous learning, ensuring employees have the resources and opportunities to advance professionally within the healthcare system.
This Clinic Receptionist position within MercyOne Health System is a full-time role working during the day shift, encompassing 40 hours per week. The receptionist's role is pivotal to the smooth operation of the clinic by providing a welcoming and efficient front desk presence. As a Clinic Receptionist, you will be the first point of contact for patients and visitors, responsible for greeting and guiding them with professionalism and friendliness. The position demands effective communication and organizational skills as you handle diverse tasks such as scheduling appointments, managing patient check-in, verifying insurance information, and collecting payments in compliance with clinic policies and healthcare regulations. Proficiency in navigating Electronic Health Records (EHR) and other clinical software systems is essential for entering and maintaining accurate patient demographics and insurance details.
Your duties will also include answering incoming phone calls promptly and routing them appropriately to ensure patient inquiries and concerns are addressed efficiently. Accuracy in collecting patient information and managing payments, including co-pays and deductibles at the time of service, is critical to facilitate seamless clinic operations and maintain financial accountability. The role requires a conscientious approach to patient confidentiality and adherence to regulatory standards, reflecting MercyOne’s mission to uphold integrity and compassionate care. Furthermore, this role supports the clinic's administrative functions by handling documentation such as copying or scanning identification, referrals, and insurance cards into the electronic medical records.
Embracing the Trinity Health Mission, Vision, and Values, this position requires a commitment to fostering a positive and culturally sensitive environment within the healthcare setting. The Clinic Receptionist will be a motivated individual who demonstrates honesty, integrity, and empathy, inspiring trust and confidence among patients and team members alike. Training and certification in Basic Life Support (BLS) for Healthcare Providers, along with mandated reporter abuse training, are necessary requirements to maintain compliance within the clinical environment. MercyOne offers a supportive workplace environment for its healthcare professionals where their contributions directly impact patient satisfaction and quality care.
This Clinic Receptionist position within MercyOne Health System is a full-time role working during the day shift, encompassing 40 hours per week. The receptionist's role is pivotal to the smooth operation of the clinic by providing a welcoming and efficient front desk presence. As a Clinic Receptionist, you will be the first point of contact for patients and visitors, responsible for greeting and guiding them with professionalism and friendliness. The position demands effective communication and organizational skills as you handle diverse tasks such as scheduling appointments, managing patient check-in, verifying insurance information, and collecting payments in compliance with clinic policies and healthcare regulations. Proficiency in navigating Electronic Health Records (EHR) and other clinical software systems is essential for entering and maintaining accurate patient demographics and insurance details.
Your duties will also include answering incoming phone calls promptly and routing them appropriately to ensure patient inquiries and concerns are addressed efficiently. Accuracy in collecting patient information and managing payments, including co-pays and deductibles at the time of service, is critical to facilitate seamless clinic operations and maintain financial accountability. The role requires a conscientious approach to patient confidentiality and adherence to regulatory standards, reflecting MercyOne’s mission to uphold integrity and compassionate care. Furthermore, this role supports the clinic's administrative functions by handling documentation such as copying or scanning identification, referrals, and insurance cards into the electronic medical records.
Embracing the Trinity Health Mission, Vision, and Values, this position requires a commitment to fostering a positive and culturally sensitive environment within the healthcare setting. The Clinic Receptionist will be a motivated individual who demonstrates honesty, integrity, and empathy, inspiring trust and confidence among patients and team members alike. Training and certification in Basic Life Support (BLS) for Healthcare Providers, along with mandated reporter abuse training, are necessary requirements to maintain compliance within the clinical environment. MercyOne offers a supportive workplace environment for its healthcare professionals where their contributions directly impact patient satisfaction and quality care.
Job Requirements
- High school diploma or equivalent
- Basic Life Support (BLS) for Healthcare Provider certification or obtained within three months of hire
- Proof of completion of Mandatory Reporter abuse training within three months of hire
- Ability to read, write, and understand English
- Effective communication skills with patients, visitors, and colleagues
- Maintain a high degree of confidentiality when handling patient information
- Personal presence characterized by honesty, integrity, and caring
Job Qualifications
- High school diploma or equivalent
- Basic Life Support (BLS) for Healthcare Provider certification obtained within three months of hire
- Completion of Mandatory Reporter abuse training specific to population served within three months of hire
- Strong interpersonal and communication skills
- Ability to use Electronic Health Record systems
- Ability to maintain patient confidentiality
- Professional demeanor characterized by honesty, integrity, and empathy
Job Duties
- Greet and welcome patients and visitors to the clinic
- Manage patient check-in and ensure compliance with clinic policies
- Answer phone calls and direct them appropriately
- Schedule appointments according to office guidelines
- Obtain accurate patient and insurance information
- Collect copayments and deductible amounts at time of service
- Copy and scan patient access related documents into the electronic medical record
Job Criteria
Experience
No experience required
Job Location
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