Receptionist / Programs Assistant

Brookdale is a nationally recognized leader in senior living communities, known for its gracious hospitality and neighborliness toward residents and their families. Operating 589 communities as of November 30, 2025, Brookdale provides a warm, home-like atmosphere and comprehensive comfort for residents during their stay and for families visiting loved ones. The company prioritizes fostering connections among residents through engaging events and gatherings, ranging from group activities to one-on-one interactions. Brookdale’s reputation as an industry leader in clinical care underscores its commitment to quality and compassionate support for seniors across the United States. The company offers robust corporate support to employees, including a thorough training program and numerous opportunities for career growth, especially for sales and service professionals who want to advance their expertise within a nationally recognized organization.

As an employer, Brookdale is proud to be recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity. Brookdale emphasizes creating a workplace where associates can grow personally and professionally, ensuring they can bring their best selves to work every day. Employees at Brookdale enjoy a work environment that values health and wellbeing, providing access to a wide spectrum of wellness programs, professional development opportunities, and comprehensive benefits packages designed to support a balanced and fulfilling lifestyle. The company employs both part-time and full-time team members, with benefits that vary accordingly, including medical, dental, and vision insurance, retirement plans, and much more.

The Receptionist role at Brookdale is pivotal in upholding the warm and welcoming atmosphere of the community. This position is responsible for managing the reception area, serving as the first point of contact for residents, visitors, and staff. The receptionist provides essential information and assistance with friendliness and professionalism, helping to promote a positive image of the community. Key responsibilities include greeting all visitors, addressing inquiries, overseeing guest sign-in processes, and directing incoming phone calls appropriately. Additionally, this role may involve handling community mail, performing basic clerical tasks, and maintaining visitor logs, ensuring smooth daily operations in the front office.

Handling emergencies is another crucial aspect of the receptionist role; in the event of resident emergencies, the receptionist must respond promptly by contacting designated internal and external contacts following established protocols. Brookdale seeks individuals with a high school diploma or GED, coupled with one to two years of related experience or equivalent education and training. This role offers an opportunity to join a supportive workplace that values diversity, encourages ongoing learning, and rewards dedication with competitive pay and team-based bonuses. Veterans, active duty military personnel transitioning to civilian life, and military spouses are especially encouraged to apply, highlighting Brookdale’s commitment to inclusive employment.

Overall, Brookdale offers a career filled with purpose where employees don’t just earn a paycheck—they make a difference in the lives of seniors and their families every day. The company’s supportive environment, comprehensive benefits, and commitment to growth provide the foundation for a rewarding and sustainable career in senior living services.