RECEPTIONIST PRN

The hiring establishment is a reputable hospital that prioritizes excellent patient care and administrative efficiency. As a crucial part of the healthcare institution, the hospital is dedicated to providing high-quality medical services, safe treatment environments, and compassionate customer service to its community. This hospital is known for its professional staff and methodical processes, striving to maintain an environment of trust and support for patients, families, and healthcare professionals alike. It operates with a commitment to service excellence, ensuring every staff member understands their role in fostering a positive experience for all visitors and patients.

The position offered is for an Admission Coordinator, who will also serve as the front desk receptionist. This role is pivotal in managing the hospital's initial patient contact and administrative admission functions. It involves answering the main hospital phone lines and directing these calls to the appropriate departments efficiently and professionally. The Admission Coordinator handles insurance verification, acquiring necessary patient signatures on all required admission paperwork, and competently processes all related forms. This position requires a dynamic individual capable of multitasking and problem-solving in a busy hospital setting.

The coordinator ensures seamless interaction between patients, the Intake Department, and nursing units, facilitating smooth admissions and discharges. They are responsible for verifying insurance eligibility, understanding co-pays, deductibles, and other terms, and providing clear explanations of these financial details to the relevant hospital personnel. The role also involves maintaining records of patient admissions and discharges, using hospital computer systems to enter and update patient data, and managing physical admission boards for evaluation and appointment scheduling.

Additional duties include maintaining postage machines and other office equipment in the admissions area, greeting hospital visitors warmly, and adhering to strict confidentiality guidelines in handling sensitive patient information. This position demands excellent communication skills, professionalism, and the ability to represent the hospital in a courteous and cooperative manner. The Admission Coordinator must be thoroughly familiar with hospital policies and procedures related to patient admissions and services, including the ongoing requirement to attend mandatory training and comply with time and attendance standards.

Strong emphasis is placed on service excellence, requiring the Admission Coordinator to consistently demonstrate respectful, non-judgmental, and empathetic interactions with all hospital contacts. Maintaining a professional appearance and promoting a safe work environment are also key aspects of this role. The position requires basic life support (BLS) CPR certification, highlighting the importance of readiness in emergency situations. Overall, this role is essential to the hospital's functioning, serving as the nexus for patient engagement, administrative accuracy, and service quality from the first point of contact until admission is complete.