Receptionist (Per Diem)

Providence Place at Ingleside is a distinguished 55-plus active adult independent living community and retirement community situated on a picturesque hilltop in Holyoke, Massachusetts. This community has been thoughtfully designed to offer senior residents a vibrant and engaging lifestyle, with a wide variety of programs and amenities that promote health, wellness, and social interaction. With a strong commitment to enhancing the independent living experience for seniors, Providence Place at Ingleside fosters an environment where residents feel valued, supported, and empowered to lead fulfilling lives. The community is well-known for its scenic location, welcoming atmosphere, and dedicated staff who consistently strive to meet the highest standards of care and service for every resident. Providence Place at Ingleside operates with core values that emphasize respect, dignity, compassion, and inclusion, ensuring an enriching experience for all who call it home.

The current opening is for a part-time Secretarial Support position with per diem availability, primarily covering weekends and second shifts. This role is critical for the smooth operation of various administrative functions within the community. The successful candidate will perform a variety of secretarial duties essential to maintaining effective communication and efficient office procedures. Responsibilities include answering incoming phone calls promptly, routing calls to the appropriate personnel, welcoming visitors warmly, sorting and distributing mail, typing and copying documents, and exhibiting professionalism and courtesy toward residents, visitors, and colleagues alike. Maintaining confidentiality on all matters relating to the facility and its residents is a fundamental aspect of this role.

The role demands a high level of interpersonal skills and the ability to perform multi-task assignments efficiently in a fast-paced environment. The employee must uphold the community’s mission and core values by demonstrating respect, professionalism, and teamwork in every interaction. Additionally, the role requires adherence to strict safety, security, infection control, and emergency procedures. The candidate will act as the first responder to safety or building events, ensuring the protection and well-being of residents, staff, and property.

Providence Place emphasizes comprehensive training and continuous professional development for its staff. The position requires participation in mandatory annual and quarterly training sessions related to resident rights, safety protocols, bloodborne pathogens, and other relevant areas mandated by state health regulations. The physical demands include moderate physical effort with regular mobility, sitting, standing, walking, bending, and other activities essential to office and building functions. Flexibility with scheduling, particularly involving weekends and holidays, is necessary due to the dynamic nature of the role.

Reporting directly to the Business Office Clerk, the secretarial support role may include assisting in departmental training for new procedures and policies but does not carry supervisory responsibilities. This is an excellent opportunity for individuals seeking a fulfilling part-time position within a reputable senior living community that values diversity and equal opportunity. Providence Place at Ingleside is firmly committed to fostering an inclusive workplace where all qualified applicants are welcomed and respected regardless of race, color, religion, gender identity, sexual orientation, veteran status, or disability. This role provides a chance to be part of a collaborative team dedicated to delivering compassionate, person-centered care in an engaging and supportive environment.