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Receptionist (Part-Time)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Weekend Shifts
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Benefits

Paid Time Off
DailyPay
Tuition Assistance
Financial assistance with citizenship or DACA renewal
Tutoring for ESL citizenship test and GED
Staff Emergency Grants
Free Meals
fitness center access
Pool access

Job Description

Goodwin Living is a distinguished nonprofit senior living and healthcare organization based in Alexandria, Virginia. Renowned for its commitment to enriching and uplifting the lives of older adults and their caregivers, Goodwin Living has established itself as a leader in the senior care industry. The organization’s dedication to creating a supportive and inclusive work environment has earned it repeated accolades, including being named a Washington Post Top Workplace for seven consecutive years and one of the top 13 organizations nationally recognized by USA Today. These prestigious awards reflect the deeply rooted culture of purpose, belonging, and continuous growth cultivated by the Goodwin Living team.

With a diverse community of over 1,450 team members representing more than 65 countries, Goodwin Living truly embodies a global family. This diversity is a cornerstone of the organization’s success, fostering a vibrant and inclusive culture that values every voice. Goodwin Living continuously listens to its team members, frequently surveying them to enhance benefits and improve workplace satisfaction. The commitment to employee well-being is evident in the range of benefits offered, which cater to team members working full-time, part-time, or on an as-needed basis. These benefits include comprehensive healthcare, financial support, educational assistance, paid time off, and programs designed to ensure safety and security.

As a testament to its supportive culture, Goodwin Living also prioritizes personal and professional development. Employees have access to on-the-job training, mentorship programs, tuition assistance for career growth, and even financial aid for U.S. citizenship applications or DACA renewals. The organization understands the importance of fostering growth and providing opportunities for its team members to reach their full potential.

About the Role: The position of Receptionist at Goodwin Living is pivotal in maintaining the safety, security, and smooth operation of the GHA community. This role requires a dedicated individual responsible for overseeing front desk activities, managing visitor sign-in protocols, and monitoring security systems. The receptionist acts as the first point of contact for residents, visitors, and staff, ensuring that all security procedures such as camera monitoring, keyless lock system alarms, and identification verification at entry points are strictly adhered to.

Beyond security responsibilities, the receptionist also handles administrative duties including routing calls, assisting with billing and scheduling through computer systems, and managing resident payments. Additional responsibilities include receiving packages and deliveries, assisting with transportation requests, and monitoring residents’ check-in and check-out statuses within the facility. This position offers an hourly wage of $20 and requires availability on Saturdays and Sundays from 10am to 6pm.

Overall, this role at Goodwin Living provides a unique opportunity to join a purpose-driven organization where dedication, compassion, and excellence are celebrated. It offers a dynamic work environment where team members are supported, valued, and empowered to make a meaningful impact on the lives of residents and the entire Goodwin community. Joining Goodwin Living means becoming part of a family that cares deeply about the well-being of both its residents and its employees.

Job Requirements

  • High school diploma or equivalent
  • at least two years of experience in customer service or related field
  • proficiency in word processing software
  • excellent verbal and written communication skills
  • ability to handle sensitive situations with discretion
  • strong interpersonal skills
  • availability to work weekends

Job Qualifications

  • High school graduate or equivalent
  • minimum of two years experience in public relations customer service or related area
  • computer skills in word processing
  • excellent communication skills
  • ability to use discretion and independent judgment when performing job duties
  • tactful and compassionate interaction with all people

Job Duties

  • Managing visitor sign in protocols ensuring compliance with established procedures
  • monitoring of fixed camera views on computers located at the Reception Desk
  • responsible for counting and maintaining all cash transactions including but not limited to reconciling each cash bag and petty cash drawer on each shift
  • responding appropriately to requests to enter the building at monitored entry points and parking garage with specific emphasis on ensuring identification is properly verified before entry is allowed
  • operates telephone console by recording and delivering messages transferring incoming calls to residents and appropriate staff and providing coverage to other departments as requested
  • oversees and distributes facility apartment mailbox keys ensuring security guidelines and proper procedures are maintained
  • collects payments and fills out appropriate forms for guestrooms guest and contractor meals sells and distributes meal tickets sells stamps and cashes checks for residents as requested
  • assists residents and visitors with requests for cab service van service and other requests in a polite and proficient manner
  • monitors residents presence absence for the facility through the check in and check out procedures and is responsible for giving residents absence slips and submitting credit slips to Finance

Job Criteria

Experience

Mid Level (3-7 years)


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