Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Job Description
Family Funeral Care is a compassionate and professional funeral service provider located in Memphis, Tennessee. With a steadfast commitment to supporting families during their most difficult times, Family Funeral Care prides itself on its empathetic associates who celebrate the lives of loved ones and honor the memories they leave behind. The company is dedicated to providing respectful, thoughtful, and comprehensive services to client families and visitors, creating a comforting environment throughout the funeral care process. Family Funeral Care combines professionalism with a personal touch, striving to make each family feel supported and cared for with dignity and respect.
The role of Front Desk Receptionist at Family Funeral Care is a vital position that serves as the first point of contact for client families and guests. This part-time opportunity involves greeting, welcoming, and directing visitors with courtesy and professionalism, ensuring that everyone who enters the building feels acknowledged and assisted. The Front Desk Receptionist answers and screens incoming phone calls, routes them appropriately, and provides general office support to ensure smooth daily operations. Additionally, this role requires the handling of sensitive situations with discretion, including receiving deceased belongings from family members and following precise chain of custody procedures. The receptionist is also responsible for maintaining a welcoming and comfortable environment in the guest waiting area by managing amenities and ensuring tidiness, which reflects the compassionate values of the company.
This position requires excellent communication skills, professionalism, and the ability to work under pressure with tact and diplomacy. Flexibility is important as the receptionist must be able to work weekends and beyond standard business hours to meet family and client needs. Proficiency in MS Office Suite and routine office equipment operation is essential. Overall, the Front Desk Receptionist plays an important role in providing a supportive and respectful atmosphere for families during their time of need, representing Family Funeral Care’s commitment to service excellence and compassionate care.
The role of Front Desk Receptionist at Family Funeral Care is a vital position that serves as the first point of contact for client families and guests. This part-time opportunity involves greeting, welcoming, and directing visitors with courtesy and professionalism, ensuring that everyone who enters the building feels acknowledged and assisted. The Front Desk Receptionist answers and screens incoming phone calls, routes them appropriately, and provides general office support to ensure smooth daily operations. Additionally, this role requires the handling of sensitive situations with discretion, including receiving deceased belongings from family members and following precise chain of custody procedures. The receptionist is also responsible for maintaining a welcoming and comfortable environment in the guest waiting area by managing amenities and ensuring tidiness, which reflects the compassionate values of the company.
This position requires excellent communication skills, professionalism, and the ability to work under pressure with tact and diplomacy. Flexibility is important as the receptionist must be able to work weekends and beyond standard business hours to meet family and client needs. Proficiency in MS Office Suite and routine office equipment operation is essential. Overall, the Front Desk Receptionist plays an important role in providing a supportive and respectful atmosphere for families during their time of need, representing Family Funeral Care’s commitment to service excellence and compassionate care.
Job Requirements
- High school diploma or equivalent
- Six months general office receptionist or administrative support experience preferred
- Proficient at operating telephones fax copier
- Working knowledge of ms office suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Demonstrated poise tact and diplomacy
- Ability to work schedule including saturday and or sunday and beyond standard business hours
Job Qualifications
- High school diploma or equivalent
- Six months general office receptionist or administrative support experience preferred
- Proficient at operating telephones fax copier
- Working knowledge of ms office suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Demonstrated poise tact and diplomacy
- Ability to work schedule including saturday and or sunday and beyond standard business hours
Job Duties
- Greet guests and visitors offering assistance when entering the building
- Notify staff members when appointments arrive and escort guests to appropriate room
- Answer routine questions associated with services products location directions etc
- Immediately notify and involve management with customer service and security issues
- Receive deceased belongings from family and follow chain of custody procedures
- Answer screen and route incoming calls to appropriate staff members
- Maintain a comfortable environment for clients providing beverages and other amenities for families as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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