Receptionist (part-time)

SCI (Service Corporation International) is a leading provider of funeral, cremation, and cemetery services across North America, recognized through its trusted Dignity Memorial brand. The company prides itself on putting people first, operating in a human-centered business model that emphasizes compassion, integrity, and attention to detail. SCI offers a wide range of career opportunities to those passionate about serving their communities and making a meaningful difference in people's lives during their most difficult times. The company fosters a supportive environment with extensive benefits and ongoing career development opportunities, contributed strongly by its CEO's philosophy of 'Better Together.' This motto embodies the company’s commitment to ensuring that every associate brings their best self to work, providing service excellence to customers and creating a positive workplace culture.

This Receptionist role based in Wilmington, NC (28412) focuses on providing excellent customer service at the front desk, serving as the first point of contact for client families and visitors. The role involves greeting and welcoming guests warmly, directing them properly, and maintaining a professional and comfortable environment. Candidates will be responsible for managing phone calls with professionalism, including screening and routing them to the appropriate staff. Additional duties include light administrative and office support tasks such as data entry, maintaining file records, sorting incoming mail, and managing beverages and amenities for visitors. A key aspect of the role is handling sensitive situations with tact, poise, and confidentiality, especially when interacting with families of deceased individuals. The position may require working on weekends and beyond standard business hours to accommodate operational needs.

At SCI, the Receptionist is valued not only as a facilitator of efficient office operations but as an ambassador of the company’s culture of care and respect. Employees benefit from access to a comprehensive wellness program that includes medical, dental, vision, and mental health coverage; a competitive 401(k) plan with company matching; paid time off including vacation and sick leave; educational assistance programs; and community engagement through Associate Resource Communities. Compensation is targeted between $40,000 and $100,000, with potential to earn more based on exceptional performance, underscoring the company’s recognition of the important role played by front-line staff. SCI is committed to an inclusive hiring process and provides accessibility options for applicants with disabilities. The company actively promotes a career pathway where individuals can grow, learn, and contribute, making it an ideal place for those seeking stability and fulfillment in the funeral service industry.