Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Training and Development
Employee assistance program
Retirement Plan
Job Description
The hiring establishment is a professional healthcare facility dedicated to delivering exceptional care and support to its residents and their families. This organization takes pride in fostering a warm, welcoming, and organized environment that promotes the well-being of all who enter its doors. Emphasizing professionalism, compassion, and efficiency, the facility is committed to maintaining the highest standards of service in the healthcare community. It is known for its inclusive approach, where every team member plays a vital role in enhancing the experience of residents, visitors, and staff alike. The organization prioritizes a collaborative workplace atmosphere and continuous improvement through ongoing training and development opportunities.\n\nThe role of the Receptionist at this healthcare facility is essential in setting the tone for visitor interaction and internal communication. Serving as the first point of contact, the Receptionist plays a key role in managing the front desk operations and telephone communications with professionalism and efficiency. This position requires a friendly and approachable demeanor coupled with the ability to handle multiple responsibilities simultaneously. The Receptionist is responsible for answering and routing incoming calls, greeting and directing visitors, including residents, families, and vendors, and ensuring the lobby and reception areas remain organized and inviting. Additionally, the Receptionist provides important clerical and administrative support to the facility's leadership and management team, including handling mail distribution, typing, copying, and other essential office tasks.\n\nThe position also demands a high level of compliance and confidentiality adherence, especially concerning HIPAA regulations, to protect sensitive resident and staff information. The Receptionist is expected to participate actively in mandatory in-services, meetings, and training sessions to stay current with facility policies and procedures. This role offers an opportunity to contribute meaningfully to the daily operations and positive environment within a respected healthcare setting. Previous experience in reception or clerical roles, particularly in healthcare environments, is preferred to ensure familiarity with the specific demands of this sector. The ideal candidate will demonstrate excellent communication skills, strong organizational capabilities, and proficiency with basic office software, contributing to seamless front desk management and customer service excellence.
Job Requirements
- Ability to sit, stand, and walk for extended periods
- Ability to perform repetitive tasks and physical activities, such as bending, kneeling, and reaching
- Ability to lift up to 10 pounds
Job Qualifications
- High school diploma or equivalent
- Prior experience in a receptionist or clerical role preferred, especially in healthcare settings
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency in basic office software
Job Duties
- Answer and route incoming telephone calls promptly and professionally
- Greet residents, families, visitors, and vendors and direct them appropriately
- Maintain a friendly, calm, and professional demeanor at all times
- Provide exceptional customer service with compassion and empathy
- Assist visitors with questions and basic information
- Maintain a neat, organized, and welcoming lobby and reception area
- Provide clerical assistance to the Administrator and management staff as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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