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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
team environment
Job Description
The Seneca Park Zoo Society is a well-established organization dedicated to animal care, conservation, and education. Located in Rochester, New York, the Zoo offers an inviting and educational experience to visitors of all ages, promoting wildlife conservation and fostering environmental stewardship. The Society operates as a nonprofit, ensuring that every action and initiative support the mission to connect people with animals and nature. As an emblem of community engagement, the Seneca Park Zoo is committed to inclusivity, diversity, and creating a welcoming environment for both staff and visitors alike. With various departments working collaboratively, the Zoo thrives on a dedicated... Show More
Job Requirements
- minimum of a high school diploma or GED required
- valid NYS driver's license required for use of golf cart to transport guests and/or materials when necessary
Job Qualifications
- minimum of three years' experience in an office environment, preferably focused on customer service
- excellent customer service skills in person and on phone
- ability to absorb and retain a wide array of details
- basic computer skills including familiarity with Microsoft Word, Outlook, Excel and Office 365
- ability to remain calm under pressure or in emergency situations
- ability to work in a team environment
- ability to perform several tasks concurrently
Job Duties
- Create and maintain a positive and upbeat first impression for callers and guests
- answer the main phone line into the Zoo and direct calls accordingly
- provide accurate/current information to all guests and callers
- follow established Zoo protocols for issues like emergencies, first aid, lost-found items and lost child
- use two-way radio to communicate with Zoo staff and supervisors
- accept and log in deliveries and notify recipient(s) of packages arrivals and vendors on site
- open and reply to reception e-mails
- schedule use of the Conference Center upon request
- sort incoming mail appropriately and distribute to other Zoo offices after daily mail is received
- post outgoing mail and monitor when postal supplies are needed
- assist other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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