Receptionist, Oral Surgery

St. Luke's University Health Network is a distinguished healthcare organization renowned for its commitment to excellence in patient care, education, and community service. As one of the most respected health systems in the region, St. Luke's prides itself on the skills, experience, and compassion of its employees, who are regarded as the most valuable asset. The organization’s mission emphasizes an unwavering dedication to providing exceptional care to the sick and injured, educating the next generation of physicians, nurses, and healthcare providers, and enhancing access to quality healthcare services regardless of a patient’s ability to pay.

St. Luke's has established itself as a pivotal center for medical innovation and patient-centric care, delivering a wide range of health services through a network of hospitals, outpatient centers, and specialty clinics. Driven by core values of respect, integrity, collaboration, and inclusiveness, the health network puts the patient experience at the forefront of every interaction. Employees are empowered with cutting-edge resources and technology to uphold these values and strive toward continuous improvement in healthcare delivery.

The role of the Receptionist, Oral Surgery, at St. Luke's University Health Network is vital in supporting the oral surgery practice’s administrative and patient care functions. This position is designed for a compassionate individual who serves as a passionate patient advocate, creating a unique and exceptional patient experience. The receptionist is instrumental in driving a patient-centric culture by managing diverse administrative service tasks while ensuring smooth operational workflow. Responsibilities include welcoming patients, managing appointment scheduling, handling patient check-ins and check-outs, verifying insurance eligibility in real time, and facilitating patient inquiries and form requests with professionalism and accuracy.

Beyond routine administrative duties, the Receptionist, Oral Surgery also facilitates the daily operations of the practice by overseeing practice opening and closing procedures, managing cash reconciliation, processing incoming mail and deliveries, and maintaining practice cleanliness. This role requires exceptional communication skills as the receptionist performs queries for providers regarding documentation and coding to support billing accuracy. Additionally, the receptionist prepares treatment plans based on insurance coverage and provides patients with clear and precise cost estimates for their procedures, promoting transparency and informed decision-making.

Physical and sensory requirements for this position include the ability to sit, stand, and walk for extended periods, use fingers for patient care and computer-related tasks, and occasionally lift supplies and assist with patient mobility. A high school diploma or equivalent is required, with a preference for candidates who have completed administrative training programs and possess previous practice-based or healthcare customer service experience. Familiarity with dental processes, coding, and terminology is highly valued.

At St. Luke's, employees benefit from a supportive and inclusive work environment that fosters professional growth and recognizes the importance of work-life balance. The organization is an equal opportunity employer committed to diversity and inclusion in its workforce. Candidates interested in joining a mission-driven organization and contributing to the well-being of the community will find this role both challenging and rewarding.