Receptionist, Oral Surgery

St. Luke's University Health Network is a renowned healthcare organization known for its unwavering commitment to excellence in patient care, medical education, and community service. With a strong focus on serving the sick and injured, St. Luke's dedicates itself to educating healthcare professionals including physicians and nurses, and ensuring access to healthcare services regardless of a patient's financial status. The organization highly values its employees, recognizing them as the greatest asset and driving force behind its mission. St. Luke's fosters a supportive and professional environment where compassion, skill, and experience thrive, making it a leader in the healthcare sector.

The role of Receptionist, Oral Surgery at St. Luke's is pivotal in delivering an exceptional patient experience by acting as a passionate advocate and support for patients. This position is critical to creating a patient-centric culture in the oral surgery practice, ensuring both administrative efficiency and warm, compassionate service. The receptionist facilitates essential administrative tasks such as patient check-in and check-out, appointment scheduling, verification of insurance eligibility, handling referrals and medical records, and managing point-of-service payments. This role is more than clerical—it requires a deep understanding of healthcare procedures and patient needs to effectively communicate insurance information, treatment plans, and estimates of out-of-pocket costs, thereby helping patients navigate their care journey with confidence.

In addition to patient interaction, the Receptionist is responsible for supporting day-to-day practice operations including opening and closing procedures, maintaining the cleanliness of the practice, handling mail and deliveries, managing cash and billing functions, and ensuring accurate and timely documentation and claim submissions. This hybrid administrative-patient support role demands proficiency with healthcare coding, dental terminology, and insurance processes. Familiarity with customer service best practices and healthcare settings enhances the ability to manage patient inquiries and requests efficiently.

The Receptionist is also expected to perform physically demanding tasks such as sitting, standing, and walking for extended periods, and occasionally assisting with the movement of supplies and equipment. Attention to detail, excellent communication skills, and emotional intelligence are essential to successfully fulfill the responsibilities in this dynamic environment. Educational requirements include a high school diploma or equivalent, with a preference for candidates who have completed administrative training programs. Practical experience in a healthcare or dental setting is advantageous, reinforcing the candidate's ability to meet the demands of the role while contributing positively to the patient experience and the overall mission of St. Luke's University Health Network.