Receptionist Opportunity!!! Dayshift Full Time up to $20/hour!!

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $20.00

Benefits

competitive hourly wage

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

retirement savings plan

Employee assistance program

Job Description

Brookwood Care Center, located in Cincinnati, OH, is a reputable long-term care and assisted living facility dedicated to providing high-quality healthcare services to residents within a supportive and compassionate environment. Known for its commitment to excellent care and community support, Brookwood Care Center serves the needs of elderly and disabled individuals by offering specialized treatment, comfort, and assistance with daily living in a safe and welcoming setting. The center prides itself on a collaborative team approach, incorporating healthcare professionals, support staff, and administrative personnel who work together to ensure an optimal quality of life for its residents. As a full-time... Show More

Job Requirements

high school diploma or equivalent
previous experience in receptionist, administrative, or customer service role preferred
excellent verbal and written communication skills
strong organizational skills and attention to detail
proficiency with basic office equipment including phones, copiers, and computers
familiarity with Microsoft Office Suite including Word, Excel, and Outlook
ability to multitask effectively under pressure
maintain a professional and positive attitude throughout work hours

Job Qualifications

high school diploma or equivalent
previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting
excellent verbal and written communication skills
strong organizational skills and attention to detail
proficiency with basic office equipment, such as phones, copiers, and computers
familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry
ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor

Job Duties

greet and welcome residents, visitors, and staff in a friendly and professional manner
direct visitors to the appropriate departments, offices, or resident areas as needed
ensure that all visitors sign in and follow facility protocols for safety and security
assist residents and visitors with inquiries and provide information about the facility and services
answer and direct incoming phone calls in a polite and professional manner
take messages and ensure that they are communicated promptly to the appropriate individuals or departments
respond to general inquiries and provide information as needed, or direct calls to the appropriate person
manage and distribute incoming mail and packages to the correct recipients
perform general administrative duties, such as filing, faxing, copying, and scanning documents
assist with scheduling appointments, meetings, and events as requested by staff or management
help maintain records, including visitor logs, and ensure proper documentation of front desk activities
order office supplies and maintain a well-organized and tidy reception area
provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly
handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary
build positive relationships with residents and their families, offering assistance and support when needed
monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies
report any security concerns or suspicious activities to management or security personnel
ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable

Job Location

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