Receptionist On-Call

The Diocese of Phoenix is a faith-based organization committed to serving its community through spiritual guidance, education, and various support services. Rooted in the principles of the Catholic Church, the Diocese plays a pivotal role in fostering a vibrant religious community by coordinating activities, managing properties, and ensuring smooth operational functions across its facilities. As a significant religious institution in the region, the Diocese of Phoenix dedicates itself to Encountering the Living Christ by connecting individuals to their faith and providing resources that cater to spiritual and community needs. The organization values integrity, professional courtesy, and dedication as foundational to its mission and daily operations.

This role as a Bilingual Front Office Receptionist/Switchboard Operator at the Diocesan Pastoral Center is integral to the Diocese's mission, providing comprehensive front office support within a professional and faith-centered environment. The position demands exceptional bilingual communication skills in English and Spanish to effectively interact with a diverse internal and external community. Responsibilities include managing switchboard operations, coordinating meeting and conference room schedules, and providing administrative support for several offices, including the Director for Facilities Management and the Office of Buildings and Properties. Beyond administrative duties, this role functions as the first point of contact for visitors and callers, ensuring that all interactions are handled with professionalism, courtesy, and sensitivity.

In this capacity, the receptionist not only manages logistical aspects such as room reservations, food service coordination, and audiovisual requirements but also enforces building security protocols and assists visitors in navigating necessary social services. The position requires a strong ability to multitask, prioritize responsibilities, and collaborate with various departmental teams such as IT, Security, Maintenance, and Food Services. The receptionist must maintain accurate records of room usage and visitor logs while also addressing special delivery notifications, handling inquiries related to job applications, and forwarding off-hours voicemail messages appropriately.

The work environment is a professional office setting equipped with standard office technology, including multi-line telephone systems via Zoom Workplace, computers, and other communications equipment. This role involves primarily sedentary work with occasional filing and movement required for managing physical documents and office equipment. The ideal candidate will be an active practicing Catholic who embraces the values and community ethos of the Diocese. This position offers an opportunity to contribute meaningfully to a respected religious institution, supporting its mission and operations with dedication and professionalism.