Receptionist On-Call

The Diocese of Phoenix is a prominent religious organization committed to serving the spiritual and community needs of its members while promoting the mission to Encounter the Living Christ. Operating within a faith-based structure, the Diocese encompasses various services and departments that contribute to the religious, social, and administrative functions of the Catholic community in the Phoenix area. The Diocesan Pastoral Center, a key facility within the Diocese, functions as the central hub for administrative and pastoral care activities, hosting events, meetings, and providing support to various departments including facilities management and office operations.

This role as a bilingual Front Office Receptionist and Switchboard Operator at the Diocesan Pastoral Center is vital to the smooth running and welcoming atmosphere of the facility. The position provides essential reception services, acting as the first point of contact for visitors and callers, ensuring that communication flows efficiently and professionally. Responsibilities include managing a busy multi-line telephone system, coordinating meeting room schedules, maintaining security and visitor protocols, and providing administrative assistance to the Facilities Management team and the Office of Buildings and Properties. This role requires exceptional interpersonal skills and proficiency in both English and Spanish to effectively communicate with diverse internal and external stakeholders.

The position supports the mission of the Diocese by enhancing visitor experience, enabling effective facility use, and ensuring the continuity of operations through thorough scheduling and communications management. An important part of the duties includes collaborating with various departments such as IT, security, maintenance, and catering to coordinate building use and logistics for events, highlighting the collaborative nature of this role. Furthermore, the receptionist handles special courier deliveries with confidentiality and directs callers and visitors both within and outside the Diocese’s network of services and agencies.

This job operates in a professional office environment and involves standard office equipment use, including computers and telephone systems like Zoom Workplace. The role is largely sedentary though may require some physical activity such as filing and retrieving documents. The ideal candidate holds a high school diploma or equivalent, has at least two years of related work experience, and is an active practicing Catholic in communion with the Church, which reflects the value alignment important to the Diocese. Proficiency in Microsoft Office applications and excellent organizational skills are essential, along with a demonstrated ability to work both independently and collaboratively within a team.

Overall, this Front Office Receptionist role is an excellent opportunity for individuals seeking to combine administrative expertise with a faith-based work environment, delivering high-quality customer service, managing office functions, and contributing to the supportive mission of the Diocese of Phoenix.