Job Overview
Compensation
Hourly
Range $20.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vision discount program
Health savings account
Flexible spending account
Dependent Care Flexible Spending Account
Employee assistance program
Group life and AD&D
Voluntary supplemental life insurance plans
short term disability
Long term disability income protection
401k profit sharing retirement plan
discretionary bonus
Supplemental insurance plans
Prepaid legal/identity theft plan
Paid holidays
vacation
sick days
Tuition Reimbursement Program
Notary services
Employee Referral Bonus
Vendor discount programs
Corporate individual travel program
Job Description
FFF Enterprises is a leading distributor specializing in healthcare products and services, dedicated to providing solutions that improve patient outcomes. As a company committed to excellence and innovation, FFF Enterprises supports a diverse workforce and emphasizes professional growth and operational efficiency. Founded with a vision to expedite access to critical healthcare treatments, FFF Enterprises has evolved into a vital partner within the healthcare supply chain, recognized for its outstanding service, integrity, and dedication to customer satisfaction. The company operates in a dynamic industry where timely and accurate communication is essential, which underscores the importance of every team member who contributes to its mission and success.
The role of Receptionist at FFF Enterprises is a pivotal position responsible for managing high volumes of communication and serving as the first point of contact for visitors and callers. Handling more than 700 calls daily, with spikes reaching 1200 calls during flu season, the Receptionist must adeptly manage multiple responsibilities while ensuring a welcoming and professional atmosphere. This position goes beyond answering phones; it involves greeting guests, directing visitors, distributing mail and packages, supporting administrative projects, and managing recognition programs such as the Employee Length of Service and High 5 programs. The Receptionist also plays a supportive role in office services, including calendar management, updating company phone lists, and participating in company events and wellness initiatives.
This role demands exceptional communication skills, poise, and organizational abilities to perform duties efficiently under potentially high-pressure and fast-paced conditions. The Receptionist is expected to embody the company’s values, maintaining confidentiality, displaying professionalism, and fostering positive interactions with employees and external contacts alike. By ensuring the smooth operation of front-desk activities and assisting in various initiatives, the Receptionist significantly contributes to the overall workplace environment and organizational objectives. This is a full-time opportunity where dedicated technical and interpersonal skills are essential for success and growth within a reputable and supportive company environment.
The role of Receptionist at FFF Enterprises is a pivotal position responsible for managing high volumes of communication and serving as the first point of contact for visitors and callers. Handling more than 700 calls daily, with spikes reaching 1200 calls during flu season, the Receptionist must adeptly manage multiple responsibilities while ensuring a welcoming and professional atmosphere. This position goes beyond answering phones; it involves greeting guests, directing visitors, distributing mail and packages, supporting administrative projects, and managing recognition programs such as the Employee Length of Service and High 5 programs. The Receptionist also plays a supportive role in office services, including calendar management, updating company phone lists, and participating in company events and wellness initiatives.
This role demands exceptional communication skills, poise, and organizational abilities to perform duties efficiently under potentially high-pressure and fast-paced conditions. The Receptionist is expected to embody the company’s values, maintaining confidentiality, displaying professionalism, and fostering positive interactions with employees and external contacts alike. By ensuring the smooth operation of front-desk activities and assisting in various initiatives, the Receptionist significantly contributes to the overall workplace environment and organizational objectives. This is a full-time opportunity where dedicated technical and interpersonal skills are essential for success and growth within a reputable and supportive company environment.
Job Requirements
- High school diploma or equivalent required
- Minimum two years receptionist or administrative assistant experience in a professional environment
- Previous experience with managing high volume telephone calls
- Ability to handle multiple tasks and projects simultaneously with a calm and positive approach
- Must represent the company professionally at all times
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and handle sensitive situations
- Typing speed of 45 wpm or higher
- Intermediate Microsoft Office skills
- Ability to prioritize tasks and meet deadlines
- Ability to receive directives from multiple supervisors
- Ability to work effectively with coworkers and customers
- Must comply with company policies, safety regulations, and compliance standards
Job Qualifications
- High school diploma or equivalent
- Minimum two years receptionist or administrative assistant experience in a professional environment
- Experience handling main phone line with high volume calls exceeding 700 per day
- Ability to manage multiple tasks and projects calmly in a fast-paced setting
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and demonstrate sensitivity to callers
- Typing skills of 45 words per minute or better
- Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
- Demonstrated initiative and creative approach to assignments
- Strong organizational skills
- Ability to work with limited supervision and as part of a team
- Sound decision-making abilities
- Bi-lingual Spanish is a plus
- Bachelor’s degree in a related field is preferred
Job Duties
- Answer all incoming telephone calls by the 3rd ring in a friendly and professional manner and direct them to the appropriate person for assistance
- Maintain the Receptionist Handbook that includes all reception standard operating procedures (SOPs) and periodically update it as needed
- Receive all guests to the company, ensuring they feel welcome and are greeted timely by team members
- Receive and distribute incoming mail, packages, flower arrangements, and deliveries to team members
- Assist department managers with administrative tasks such as typing letters, faxing, document organization, and label creation
- Manage the Employee Length of Service Recognition Program, including creating certificates, sending emails, and processing invoices
- Administer the High 5 Program and distribution of gift cards, including issuing and tracking
- Provide backup support to the Office Services Coordinator by sorting and processing outgoing mail and packages
- Create and distribute monthly calendars and update the company phone list for posting
- Participate in the Wellness Committee and company event activities
- Assist with lobby decoration for holidays
- Adhere to company policies, laws, and regulations
- Maintain professional appearance and conduct at all times
- Uphold company values including loyalty, enthusiasm for learning, teamwork, and diversity respect
- Comply with safety and compliance programs
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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