Receptionist / Office Assistant

Pembroke Pines, FL, USA|

Job Overview

Compensation

Hourly

Exact $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

flexible schedule

Professional development opportunities

Employee assistance program

Job Description

ASC (Administrative Support Center) is a professional organization that provides comprehensive administrative and operational support primarily within healthcare and residential care settings. Focused on ensuring smooth daily operations, ASC facilitates efficient communication, document management, and logistical coordination to support interdisciplinary teams and various departments across facilities. With a commitment to excellence and adherence to regulatory compliance, ASC fosters a welcoming and organized environment for residents, families, staff, and vendors alike. The Pembroke Pines Cluster, a regional division within ASC, exemplifies this dedication with a focus on quality-driven care and streamlined administrative processes.

The Office Assistant position at ASC within the Pembroke Pines Cluster plays a pivotal role in supporting daily operational needs and ensuring that administrative functions are executed flawlessly. This full-time role is essential in managing reception duties, handling communication channels, maintaining accurate records, and providing coordination support. The Office Assistant acts as the first point of contact for visitors and callers, helping to create a professional and welcoming atmosphere that aligns with ASC's high standards. This position demands strong organizational skills, an eye for detail, and the ability to coordinate multiple tasks efficiently.

The role involves extensive document management responsibilities, including maintaining resident binders, processing mail, updating various company rosters, and supporting the administrative needs of residential supervisors. The Office Assistant also plays a key part in quality assurance and compliance processes, assisting with audits, inspections, and maintaining up-to-date policy documentation. Additionally, they support workplace safety initiatives by monitoring safety signage, reporting hazards, and disseminating safety alerts.

Coordination of maintenance requests, office equipment upkeep, and emergency preparedness further fall under the responsibilities of this role. The Office Assistant collaborates closely with interdisciplinary team members, facilitating communication among nursing, therapy, dietary, and administrative staff to ensure consistent alignment of operations. Accuracy, professionalism, and timely communication are critical attributes needed to excel in this position.

This role requires the ability to work flexible hours, sometimes including evenings or weekends, to meet deadlines or support urgent operational needs. The working environment is primarily an office setting with moderate noise levels, and individuals must be capable of lifting equipment safely and working with various office tools. ASC values inclusivity and complies fully with the Americans with Disabilities Act (ADA), providing reasonable accommodations when appropriate.

Overall, the Office Assistant helps uphold ASC's commitment to delivering high-quality, compliant services and supporting a cohesive, effective team environment. This opportunity offers a rewarding career path for candidates eager to apply their administrative expertise in a dynamic, healthcare-adjacent setting.

Job Requirements

High school diploma or GED
Two years administrative experience
Associate or Bachelor’s Degree preferred
Ability to problem-solve and think critically
Ability to follow-up on tasks and meet deadlines with minimal supervision
Computer literate with Microsoft Office Suite or Google Workspace
Effective written and verbal communication skills
Ability to lift 50 lbs safely
Ability to sit, stand, or squat intermittently
Ability to hear, see, and communicate in English
Ability to work cooperatively with all staff levels
Ability to use standard office equipment

Job Qualifications

High school diploma or GED
Minimum of one-year administrative experience
Associate or Bachelor’s Degree preferred
Effective problem-solving, reasoning, and critical thinking skills
Computer literacy with Microsoft Office Suite and/or Google Workspace
Strong written and verbal communication skills
Ability to work independently and meet deadlines
Knowledge of ICF operations is a plus
Ability to collaborate with diverse teams

Job Duties

Screens incoming calls and takes accurate messages in a professional manner
Directs visitors to the appropriate departments or persons
Serves as first point of contact for visitors, residents, families, and vendors
Maintains organized filing systems and office equipment
Types and distributes letters and memorandums, proofreads material
Processes incoming and outgoing mail, including courier coordination
Maintains and updates resident, staff, and guardian rosters and binders
Assists with scheduling meetings, preparing materials, and supporting room setups
Coordinates office supply inventory and purchases
Ensures safety and regulatory compliance through signage and reporting
Supports quality assurance by maintaining logs and assisting with audits
Manages coordination of maintenance requests and office equipment repairs
Communicates with interdisciplinary teams and relays messages
Assists with transportation and activity coordination for residents
Performs other duties as assigned by Executive Director or Administrator