Receptionist - Office Assistant

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $20.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Job Description

This opportunity is with a professional office environment eager to welcome an enthusiastic receptionist and office assistant to their team. The company takes pride in providing excellent customer service and maintaining seamless office operations. Being the first point of contact, the receptionist serves as the welcoming face of the organization, ensuring every client receives a professional and friendly experience from their first interaction. As a full-time, in-office position, this role emphasizes thoroughness, organization, and communication skills. The company fosters a culture of growth, valuing individuals passionate about helping others and dedicated to their work. Technological proficiency and a willingness to learn new programs are essential as the role involves managing communication, scheduling, and standard office procedures.

The receptionist/office assistant role includes answering phone calls and emails, greeting clients, and managing correspondence according to firm standards. Additionally, this role is responsible for implementing office standards that streamline processes, maintaining appointment schedules, managing attorney calendars, ordering office supplies, and running errands when necessary. Coordinating company events, travel, and public speaking opportunities also falls within the scope of responsibilities. This position is vital for maintaining communication flow within the team and ensuring administrative tasks are completed efficiently. If you are detail-oriented, enjoy engaging with clients, and want to grow in a supportive office setting, this could be the perfect fit for you.

Job Requirements

High school diploma or GED
experience in customer service or office administration
excellent verbal and written communication skills
proficiency with computers and office software
ability to work full-time, on-site
strong organizational skills
ability to handle multiple tasks simultaneously

Job Qualifications

High school diploma or GED required, college degree preferred
enjoys talking with clients and can communicate effectively through both verbal and written channels
proficient with office technology and willing to learn new software programs
background in customer service and/or sales
highly organized and attentive to detail
ability to multitask and manage time efficiently

Job Duties

Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention, satisfaction, and referral rates
order office equipment and supplies as needed
inform team members regularly about the status of projects and any setbacks or achievements
coordinate any company parties, public speaking events, necessary appointments, or travel as needed
process all incoming documentation received and outgoing mail pursuant to the firm's standard operating procedure
manage attorney calendars and schedule appointments
run errands as needed