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Receptionist - Mercedes Benz of Miami

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

competitive compensation
401K Matching
Health Insurance
Dental Insurance
Vision Insurance
Maternity Benefits
Associate purchase and discount programs

Job Description

AutoNation is one of the largest automotive retailers in the United States, known for offering innovative products, exceptional services, and comprehensive solutions. The company empowers its customers by providing a wide variety of new and used vehicles, customer financing options, parts, and expert maintenance and repair services through a vast and trusted nationwide dealership network. AutoNation prides itself on a recognized brand and has a strong culture of social responsibility. Through its DRV PNK initiative, the company has raised over 40 million dollars to support cancer research and treatment, demonstrating its deep commitment to the well-being of its associates, customers, and the communities it serves. AutoNation is also dedicated to fostering a diverse, equitable, and inclusive work environment, welcoming candidates from all backgrounds who are passionate about contributing meaningfully to the team and company mission.

The Afternoon and Weekend Receptionist role at AutoNation is pivotal for ensuring smooth and efficient communication both within the dealership and with customers. This position involves working from 4 pm to 9 pm and during weekends, managing incoming calls by determining the nature of each call and directing them appropriately. The receptionist greets customers professionally, operates a multi-line switchboard, and handles inquiries and message-taking with a friendly, courteous, and efficient demeanor. Beyond phone duties, the receptionist supports administrative tasks such as filing, preparing sales and service gas tickets for the Accounting Department, and backing up the Sales Department Cashier as needed. The role also includes assisting the General Manager with clerical work, attending meetings and training sessions, and performing other duties as assigned. This position is key to promoting a professional and welcoming environment for both customers and employees and requires strong communication skills, attention to detail, and a customer-focused approach. It offers exciting benefits including competitive compensation, 401k matching, health insurance options, and various discounts, all packaged with a company that values work-life balance and community impact, making it an attractive opportunity for individuals seeking a meaningful role in a supportive automotive retail environment.

Job Requirements

  • High School diploma or equivalent
  • Possess excellent written and verbal communication skills
  • Ability to operate a multi-line switchboard
  • Ability to read and comprehend instructions and information
  • Ability to work well with the public

Job Qualifications

  • High School diploma or equivalent
  • Possess excellent written and verbal communication skills
  • Ability to operate a multi-line switchboard
  • Ability to read and comprehend instructions and information
  • Ability to work well with the public

Job Duties

  • Meet and greet customers in a professional manner
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
  • Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
  • Provide basic information to callers who have general inquiries
  • Assist with filing duties and other administrative tasks as needed
  • Prepare sales and service gas tickets for the Accounting Department
  • Serve as a backup to the Sales Department Cashier
  • Assist the General Manager with various clerical duties as needed
  • Attend meetings and trainings as scheduled
  • Perform other duties as assigned
  • Be friendly, professional, courteous and efficient when working with all customers and employees

Job Criteria

Experience

Entry Level (1-2 years)


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