Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Benefits
employer paid dental insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer paid health savings account contribution
Employer paid wellness clinic
Employer paid flu vaccinations
Employer percentage matching for 401k
Employer paid parental leave
paid bereavement leave
Paid time off vacation days
Annual Christmas bonus
annual Christmas party
Annual employee appreciation dinner
Employee Vehicle Purchase Program
Employee discounts on collision repair, parts, and service
Bi-weekly pay periods
Paid holidays
Employer paid lunches
Access to in-house insurance agency
Access to in-house marketing agency
Voluntary life term and whole insurance
Voluntary AFLAC supplemental coverages, voluntary vision plan, pet insurance, and legal shield
Charity donation program
Job Description
Mercedes-Benz of Austin is part of the Continental Automotive Group, a locally owned and family-operated company with a strong presence in North and Central Austin. Known for its commitment to employee satisfaction and a supportive work environment, Continental Automotive Group prides itself on high employee tenure and fostering a family-like atmosphere among its workforce. The dealership specializes in luxury automotive retail, representing the iconic Mercedes-Benz brand, and is dedicated to delivering exceptional customer service and a premium experience both in sales and service departments. The company culture emphasizes transformational values rather than transactional interactions, encouraging continuous growth, support, and accountability... Show More
Job Requirements
- Must have held a valid driver’s license for at least 1 year
- Must be at least 18 years of age to be considered
- Friendly and outgoing disposition
- Organized and able to multitask
- Ability to adapt quickly to changing duties and pace
- Able to represent the company with respect and pride
- Willingness to engage in continuous training
- Strong customer service orientation
Job Qualifications
- Experience with business software such as email clients, Microsoft Office, Gmail for businesses
- Moderate understanding of utilizing multiple browsers and systems
- Ability to type at 45+ WPM
- Polished, professional, and positive phone and email communication skills
- Experience in an environment of moderate pressure, capable of making conscientious decisions
- Prior experience at a dealership or within the automotive retail or service industry is a plus
- Fluency in English required
- Bilingual in Spanish is a plus
- Prior relevant hands-on experience with CRM software, sales, or phone systems is a bonus
Job Duties
- Answer and direct incoming phone calls for sales and service overflow calls
- Handle and de-escalate guests concerns
- Help customers with any questions or concerns they have
- Interact with customers to guide them to the right person or department
- Provide basic information when needed
- Make and serve beverages and snacks at the complimentary coffee bar
- Greet customers with a smile
- Continuously train to develop product knowledge
- Reach out to customers about their registration stickers to be picked up or mailed out
- Assign key fobs and print stickers
- Organize book room as needed
- Work with the titles department regarding new plates
- Multitask and be a team player
- Perform additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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