Receptionist - Main Lobby

Lowell, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $15.07 - $22.60

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Free parking

competitive pay

Robust benefit package

Generous Paid Time Off

Job Description

Merrimack Health is a private, non-profit community hospital that has proudly served the Merrimack Valley and southern New Hampshire regions for over 140 years. This establishment is dedicated to providing patient-centered, compassionate, and quality healthcare to families and individuals in the community. The hospital has built a reputation for excellence through the commitment of its skilled doctors, nurses, and staff who work tirelessly to improve the health and wellbeing of the people they serve. Merrimack Health fosters an environment of inclusivity and diversity, reflecting its dedication to providing equitable healthcare services.

As a Receptionist at Merrimack Health, yo... Show More

Job Requirements

High school diploma or equivalent
Two years experience in public or customer service
Excellent computer skills including email and MS Word
Efficient typing skills
Experience using multi-line phone systems

Job Qualifications

High school diploma or equivalent
Two years experience in dealing with public or customer service
Excellent computer skills including email and MS Word
Efficient typing skills
Experience using multi-line phone systems
Associates Degree preferred
Experience using Paragon or other EMR software preferred

Job Duties

Assist all guests in a caring, courteous and efficient manner
Accurately direct all guests seeking assistance to their destination in a timely and efficient manner
Escort guests to points of destination whenever possible
Obtain wheelchairs for guests in need and ensure they are escorted to the appropriate destination
Call Patient Assistance Liaison for assistance when needed
Answer phone calls transferred to the front desk
Escort guests to their destination or call for an interpreter when language barriers prevent understanding
Notify Security immediately when visitors are not authorized or pose a threat
Provide a physical description of unauthorized visitors and their destination to Security
Maintain a courteous and pleasant attitude toward patients, families, guests, and hospital personnel
Handle requests for non-confidential patient information, room and telephone numbers, forwarding calls as needed
Communicate issues, barriers, and relevant information effectively to the supervisor
Show ability to prioritize, delegate, and resolve issues using critical thinking
Complete other tasks as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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