Receptionist Lead

Boise, ID, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $13.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee training and development programs

supportive work environment

Ergonomic workplace initiatives

Job Description

IGA is a reputable organization dedicated to providing exceptional healthcare and patient services through a network of clinics. Known for its commitment to ergonomic safety and fostering a healthy work environment, IGA emphasizes protecting its employees by maintaining safe working conditions and promoting a culture of ergonomic awareness. Their front office teams work closely with physicians, administration, and staff to ensure smooth patient access and an efficient clinic workflow. IGA’s well-established presence in the healthcare sector makes it a preferred place for professionals seeking career growth and stability in a supportive and safety-conscious environment.

The Front Office L... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years of experience in a receptionist or front office role
Previous supervisory or team lead experience
Strong organizational and multitasking abilities
Proficient with Microsoft Office and relevant software applications
Excellent verbal and written communication skills
Ability to maintain patient confidentiality and comply with HIPAA
Capable of handling customer inquiries and complaints professionally
Detail-oriented with problem-solving skills
Willingness to work flexible hours if required
Ability to maintain a clean and orderly work environment
Commitment to ergonomic safety practices
Ability to report technical issues promptly
Demonstrated leadership capabilities
Able to adapt quickly to changes in workflow and environment

Job Qualifications

High school diploma or equivalent
Experience in a front desk or receptionist role, preferably within healthcare or a clinical setting
Proven leadership or supervisory experience
Strong communication and interpersonal skills
Proficiency with computer applications including Microsoft Office, and healthcare software such as Ggastro and Klara
Knowledge of HIPAA regulations and compliance
Ability to handle multi-tasking and prioritize responsibilities
Customer service orientation with problem-solving skills
Ability to train and mentor staff
Basic reporting and data tracking experience
Adaptability to changing work environments

Job Duties

Leading, guiding, and mentoring the front desk team across all IGA clinic sites
Onboarding and training of new employees, ensuring they understand procedures and protocols
Addressing and resolving patient complaints or inquiries
Overseeing daily front desk activities, including check-ins, check-outs, and patient requests
Representing IGA with courtesy and a positive attitude
Addressing any questions from team members
Redirect all incoming returned mail
Maintain clinic recalls
Communicate and explain any workflow changes
Monitor automated appointment confirmations, confirm/document any appointment changes if needed
Demonstrates ability to operate and maintain copy machine, credit card machine, and scanner
Maintain computer skills required, including proficiency in typing, Microsoft Office, Ggastro, and Klara
Assists in keeping lobbies clean and orderly
Maintain HIPAA compliance
Answers questions and gives information directly, or on the telephone within the scope of their knowledge
Demonstrates respect for IGA policies for security, privacy, and confidentiality while using IGA equipment
Immediately reports any network, hardware, or software malfunction to the IT department or Immediate Supervisor
Communicates pertinent information to others
Follows personnel policies contained within the IGA personnel manual
Has the ability to adapt to changes in the work environment
Manages competing demands
Able to handle frequent change, delays, or unexpected events
Hold staff responsible for their assigned duties and tasks
Assist in the annual review of staff in conjunction with the Front office Supervisor
Conduct basic reporting at the direction and need of the Front office Supervisor to measure and track staff productivity
Other duties as assigned

Job Location

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