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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
flexible scheduling
Employee Discounts
Job Description
The Wellness Center is a dedicated facility focused on providing holistic health services that combine both fitness and medical expertise to enhance the well-being of its community members. This center offers specialized services in martial arts, particularly Jiu Jitsu, alongside supportive healthcare services aimed at fostering physical health and recovery. Established as a premier location for fitness enthusiasts and patients alike, the Wellness Center stands out by integrating wellness and medical care in one cohesive environment. Their approach ensures that each individual experiences a comprehensive suite of services in a friendly, organized, and professional setting. The center prides itself on... Show More
Job Requirements
- high school diploma required or equivalent
- previous receptionist, administrative, or customer service experience preferred
- excellent verbal and written communication skills
- proficient with scheduling software, phone systems, and basic computer applications
- interest in martial arts or fitness is a plus but not required
- electronic medical record system experience (ECW preferred)
- experience working with patient registration procedures
- basic knowledge of medical terminology preferred
- high level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress
- skill in making appropriate decisions to benefit patients and meet company objectives
- ability to prioritize work and complete it on a timely basis with minimal supervision
- ability to follow procedures
- displays sensitivity in a multicultural environment
Job Qualifications
- previous receptionist, administrative, or customer service experience preferred
- excellent verbal and written communication skills
- proficient with scheduling software, phone systems, and basic computer applications
- electronic medical record system experience (ECW preferred)
- experience working with patient registration procedures
- basic knowledge of medical terminology preferred
- high level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress
- skill in making appropriate decisions to benefit patients and meet company objectives
- ability to prioritize work and complete it on a timely basis with minimal supervision
- ability to follow procedures
- displays sensitivity in a multicultural environment
Job Duties
- greet students, patients, and visitors warmly and professionally
- clean and reset lobby, restrooms, cycling studio, and common areas before and after classes
- support opening and closing procedures and daily operational tasks
- maintain a consistently clean, organized, and premium studio appearance
- answer phone calls, respond to emails, and manage appointment scheduling for the Jiu Jitsu studio
- check in and check out students/patients efficiently
- process payments, manage transactions, and maintain accurate financial records in accordance with clinic policies
- ensure proper forms are completed for all participants
- maintain accurate records of attendance and patient/student information
- assist with filing, data entry, and documentation as required by clinic staff or instructors
- coordinate schedules for classes, private sessions, and medical appointments
- provide clear information about services and programs
- participate in local events and community outreach
- address questions, concerns, or complaints in a professional and empathetic manner
- foster a welcoming, safe, and positive environment for all visitors
- ensure clinic and studio areas are clean, organized, and meet hygiene standards
- be familiar with basic emergency procedures and protocols for both the studio and clinic
- be adaptable to a dynamic environment balancing fitness and healthcare services
- demonstrate discretion and confidentiality with sensitive medical or personal information
- work collaboratively with instructors, medical staff, and administrative team members
- perform other related tasks as required to support organizational goals
- adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications
- ability to stand and remain active for extended periods of time while performing front desk and facility duties
- perform other duties as assigned by executive leadership and administration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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