Receptionist - Jiu Jitsu

Santa Ana, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $23.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

flexible scheduling

Employee Discounts

Job Description

The Wellness Center is a dedicated facility focused on providing holistic health services that combine both fitness and medical expertise to enhance the well-being of its community members. This center offers specialized services in martial arts, particularly Jiu Jitsu, alongside supportive healthcare services aimed at fostering physical health and recovery. Established as a premier location for fitness enthusiasts and patients alike, the Wellness Center stands out by integrating wellness and medical care in one cohesive environment. Their approach ensures that each individual experiences a comprehensive suite of services in a friendly, organized, and professional setting. The center prides itself on maintaining a premium atmosphere where cleanliness, organization, and customer service excellence are prioritized to ensure every visitor feels welcome and valued.

The role of Receptionist - Jiu Jitsu at the Wellness Center is integral to the smooth operation and success of the facility. The receptionist acts as the first point of contact for students, patients, and visitors, providing essential administrative and clerical support that keeps the wellness center running efficiently. This full-time position requires an individual who is highly organized, personable, and adept at multitasking within a dynamic environment that balances the demands of fitness and healthcare services. Responsibilities include managing inquiries, scheduling appointments for classes and private sessions, verifying patient and student information, and maintaining accurate and confidential records in compliance with HIPAA and other relevant regulations. The receptionist is also responsible for processing payments, coordinating communication between staff and clients, and ensuring the clinic and studio areas are clean and meet hygiene standards.

Additionally, the receptionist will support daily operational tasks such as opening and closing procedures, and will assist in community outreach efforts linked to the Wellness Center. This involves participating in local events to promote the center's services and contributing to a positive and safe environment for all patrons. The position demands a high level of professionalism, discretion, and empathy, particularly when handling sensitive medical or personal information. The successful candidate will need to demonstrate excellent communication skills, proficiency with scheduling software and electronic medical record systems (ECW preferred), and the ability to maintain calm under pressure. While an interest in martial arts or fitness is beneficial, it is not a requirement, highlighting the center's commitment to inclusivity and diversity in their staffing. The Receptionist - Jiu Jitsu position offers the opportunity to be part of a vibrant community-focused health and fitness center, supporting a meaningful mission to improve lives through well-rounded care and sport.

Job Requirements

high school diploma required or equivalent
previous receptionist, administrative, or customer service experience preferred
excellent verbal and written communication skills
proficient with scheduling software, phone systems, and basic computer applications
interest in martial arts or fitness is a plus but not required
electronic medical record system experience (ECW preferred)
experience working with patient registration procedures
basic knowledge of medical terminology preferred
high level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress
skill in making appropriate decisions to benefit patients and meet company objectives
ability to prioritize work and complete it on a timely basis with minimal supervision
ability to follow procedures
displays sensitivity in a multicultural environment

Job Qualifications

previous receptionist, administrative, or customer service experience preferred
excellent verbal and written communication skills
proficient with scheduling software, phone systems, and basic computer applications
electronic medical record system experience (ECW preferred)
experience working with patient registration procedures
basic knowledge of medical terminology preferred
high level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress
skill in making appropriate decisions to benefit patients and meet company objectives
ability to prioritize work and complete it on a timely basis with minimal supervision
ability to follow procedures
displays sensitivity in a multicultural environment

Job Duties

greet students, patients, and visitors warmly and professionally
clean and reset lobby, restrooms, cycling studio, and common areas before and after classes
support opening and closing procedures and daily operational tasks
maintain a consistently clean, organized, and premium studio appearance
answer phone calls, respond to emails, and manage appointment scheduling for the Jiu Jitsu studio
check in and check out students/patients efficiently
process payments, manage transactions, and maintain accurate financial records in accordance with clinic policies
ensure proper forms are completed for all participants
maintain accurate records of attendance and patient/student information
assist with filing, data entry, and documentation as required by clinic staff or instructors
coordinate schedules for classes, private sessions, and medical appointments
provide clear information about services and programs
participate in local events and community outreach
address questions, concerns, or complaints in a professional and empathetic manner
foster a welcoming, safe, and positive environment for all visitors
ensure clinic and studio areas are clean, organized, and meet hygiene standards
be familiar with basic emergency procedures and protocols for both the studio and clinic
be adaptable to a dynamic environment balancing fitness and healthcare services
demonstrate discretion and confidentiality with sensitive medical or personal information
work collaboratively with instructors, medical staff, and administrative team members
perform other related tasks as required to support organizational goals
adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications
ability to stand and remain active for extended periods of time while performing front desk and facility duties
perform other duties as assigned by executive leadership and administration