Receptionist- Inpatient Program

Helio Health is a dedicated behavioral healthcare organization committed to treating and promoting recovery from substance use, mental health disorders, and other behavioral health challenges. Serving communities with compassion and professionalism, Helio Health offers a wide range of inpatient and outpatient services designed to support individuals and families on their journey to wellness. Their focus on recovery, support, and holistic care positions them as a leading provider in the behavioral health sector. The organization emphasizes a supportive workplace culture that values inclusion, diversity, and employee well-being. Helio Health's comprehensive benefits and inclusive employment practices underscore their commitment to attracting and retaining compassionate professionals who share their mission of service and recovery.

The Receptionist role at Helio Health's Rochester Inpatient Program is a full-time position that plays a vital role in enhancing the patient and staff experience through professional customer service and administrative support. Working either the day or evening shift, this position offers an hourly pay rate between $16.50 and $18.00. Additionally, the role is eligible for a sign-on incentive of up to $1,500, making it an attractive opportunity for those seeking a stable and rewarding career in the healthcare field. The Receptionist is the initial point of contact for clients and visitors, responsible for managing phone communications, directing inquiries, and providing accurate information about the facility. This role ensures operational efficiency by handling mail distribution, managing office supply requisitions, and performing essential clerical duties including photocopying, faxing, filing, and collating.

Ideal candidates will bring at least one year of administrative or clerical experience, with proven knowledge of office procedures and the ability to work independently in a fast-paced, dynamic environment. Strong interpersonal skills are crucial, as this position involves continuous interaction with staff, clients, and the wider professional community. Computer proficiency, especially with Microsoft Office applications, is a must, alongside excellent verbal and written communication skills. The ability to work effectively within a team and demonstrate excellent customer service is essential. Helio Health particularly encourages bilingual candidates fluent in both English and Spanish to apply, recognizing the value of language skills in supporting their diverse client base.

This role not only provides the satisfaction of contributing to a meaningful mission but also offers a generous benefits package including health, dental, and vision insurance for employees and their families, paid vacation and sick leave without waiting periods, paid holidays plus a floating birthday holiday, a 401(k) plan with up to a 5% employer match, company-paid short-term disability insurance, company-sponsored life insurance, and access to an Employee Assistance Program (EAP). These benefits reflect Helio Health’s commitment to employee wellness, development, and financial security.

Helio Health offers an equal employment opportunity environment, ensuring non-discriminatory practices across all facets of employment and valuing the diverse backgrounds of its workforce. Candidates are evaluated based on their qualifications and experience relative to the role, with employment decisions made in accordance with federal, state, and local laws.

For individuals passionate about supporting behavioral health recovery through excellent customer service and administrative expertise, the Receptionist position at Helio Health’s Rochester Inpatient Program provides an outstanding career pathway with a reputable and compassionate healthcare provider.