Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive pay
comprehensive training
Positive work environment
Employee Discounts

Job Description

The hiring establishment is a professional office environment that places a high value on delivering excellent customer service to both internal teams and external visitors. This organization is dedicated to maintaining a positive work and client atmosphere and is committed to the ongoing training and development of its employees. They provide a comprehensive employee package that includes competitive pay and benefits as well as unique perks such as employee discounts on entertainment, products, and services nationwide. This company seeks to fill a vital role acting as the first point of contact for all visitors, vendors, and clients who enter the facility. As a professional office setting, the establishment prioritizes efficiency, communication, and presentation, ensuring that all interactions reflect well on the company’s values and professionalism.

The role of receptionist and front desk coordinator is crucial for the seamless operation of daily office activities. This position is best suited for an individual who is personable, organized, and highly professional. The receptionist manages the main or floor switchboard, routing incoming calls to the appropriate parties and handling outgoing communications efficiently. Greeting visitors with a warm and professional manner sets the tone for positive client relations. This role also involves coordination of logistical activities like signing for packages, arranging transportation services upon request, managing the internal paging system, and potentially scheduling conference rooms with catering arrangements when requested. Furthermore, the receptionist may assist various departments with administrative duties such as filing, typing, mass mailings, and receiving faxes.

Adaptability to new office technologies is a requirement as the role includes learning and using the latest features of office equipment such as copying machines, scanners, fax machines, and PBX systems. Regular preparation of monthly production and volume reports is also part of the responsibilities, which contributes to measuring productivity and aiding in billing procedures. With physical demands including prolonged periods of sitting, some bending and reaching, and occasional lifting of light parcels up to 10 pounds, the position suits candidates who are comfortable with the physical aspects of a front office role. Candidates are invited to join an organization that not only appreciates their contribution but also offers opportunities for growth and fosters a supportive environment aimed at employee success and satisfaction.

Job Requirements

  • High school diploma or equivalent
  • 2 years direct experience as a receptionist
  • Basic computer skills
  • Ability to operate office equipment
  • Strong communication skills
  • Excellent customer service skills
  • Professional appearance
  • Ability to work overtime
  • Physical ability to sit for prolonged periods and lift up to 10 lbs
  • Prior experience in an office environment preferred

Job Qualifications

  • High school diploma or equivalent
  • 2 years direct experience as a receptionist
  • Some prior experience working in a professional office environment, preferred
  • Able to operate various office equipment
  • Basic computer skills required (Word, PowerPoint)
  • Ability to perform routine functions of various equipment and systems (internal phone directory, office directory, photocopying, color copying, faxing)
  • Excellent customer service, professional attitude and appearance
  • Ability to work overtime and meet deadlines

Job Duties

  • Handle all incoming calls using a main or floor switchboard and route calls to appropriate party
  • Greet outside visitors in a professional manner
  • Sign for incoming and outgoing packages and route to appropriate party
  • Use internal paging system
  • Call for car service or messenger as requested by client
  • Perform filing, typing, and other administrative duties as requested by client
  • Assist various departments with mass mailings
  • Receive and route faxes
  • Schedule conference room based on client requests and order catering as needed
  • Learn new features and functionalities of office equipment and PBX systems
  • Prepare monthly production and volume reports to measure productivity and prepare billing charges

Job Criteria

Experience

Mid Level (3-7 years)


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