Receptionist - HVTI J3

Cleveland Clinic is a globally renowned healthcare institution recognized for its commitment to high-quality patient care, advanced research, and innovative medical technologies. Located at its Main Campus, the Clinic is a pioneering force in medical services and education, consistently ranked among the top hospitals in the world. The organization prides itself on fostering a collaborative and supportive environment where caregivers work together as a family to provide compassionate care. Cleveland Clinic is dedicated to improving lives by delivering superior care for patients while advancing discoveries through research and cutting-edge surgical techniques. Joining the Cleveland Clinic offers professionals the opportunity to be part of a mission-driven team that emphasizes respect, integrity, and excellence in healthcare delivery.

The Receptionist role at Cleveland Clinic's J3 patient waiting lounge is a vital position that supports several critical care units, including the Coronary ICU, Heart Failure ICU, and Cardiac Short Stay units. This position serves as the primary point of contact for families and visitors, ensuring a welcoming and organized environment when they arrive. The receptionists are responsible for coordinating visitation schedules in line with unit policies and escorting family members to patient care areas, facilitating smooth communication between patients' loved ones and clinical staff. As the initial face of the Clinic’s patient and family engagement efforts, receptionists play a significant role in shaping the overall visitor experience. A warm, empathetic demeanor combined with excellent communication skills are essential for success in this role, as the receptionist helps foster trust and comfort during what can be a stressful time for families. Working hours for this position are from 11:30 a.m. to 9:00 p.m., Monday through Friday, with occasional weekend coverage and rotating holiday shifts. This schedule requires flexibility and dedication, as the receptionist must be available to address patient and family needs consistently. The role helps to advance Cleveland Clinic’s mission to provide world-class healthcare by ensuring a supportive and professional atmosphere that reflects the Clinic’s values and commitment to patient and family-centered care.