Receptionist HCC

Wilmington, NC, USA|

Job Overview

Compensation

Hourly

Range $14.00 - $18.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

PruittHealth is a reputable healthcare company dedicated to providing compassionate, high-quality care for residents in long-term care facilities. With a strong commitment to family values and community well-being, PruittHealth fosters an environment that supports both residents and staff in their pursuit of health and happiness. As a leading provider in the healthcare industry, the company emphasizes love, giving, and care as fundamental principles. The company's slogan, "Family Makes Us Stronger," reflects their dedication to nurturing an inclusive and supportive atmosphere for residents, employees, and their families alike.

This role focuses on serving as the administrative backbone of a healthcare facility, performing essential secretarial and receptionist duties to ensure smooth and efficient daily operations. The position involves handling various communication tasks, including managing telephone calls, providing support to residents and their families, and maintaining confidentiality of sensitive information. The successful candidate will be responsible for typing documents with high accuracy, handling office equipment, and assisting with payroll and billing processes. The role requires attention to detail and the ability to handle repetitive tasks while maintaining a high level of professionalism and confidentiality.

Working under the direction of the Office Supervisor and Administrator, this position plays a crucial role in supporting the facility’s operational needs. The individual will be expected to respond promptly to emergency situations involving residents, communicate effectively with various stakeholders, and adhere to established policies and procedures. Responsibilities also include filing and maintaining records, monitoring visitor activity, and assisting with supply inventories, all contributing to the overall safety and efficiency of the facility.

The employment type is likely full-time, and given the nature of the role and company size, compensation would be commensurate with experience and industry standards. The role is well-suited for individuals seeking to develop their skills in a supportive healthcare environment, with opportunities to grow within the organization. PruittHealth is committed to equal employment opportunities, encouraging applicants from diverse backgrounds to apply and contribute to their mission of making a positive impact in the healthcare community.

Job Requirements

high school diploma or equivalent
at least six months experience in payroll, insurance or clerical position
ability to maintain confidentiality
excellent communication skills
ability to handle repetitive tasks
proficiency in office equipment operation
attention to detail
ability to respond to emergency situations
punctuality and reliability

Job Qualifications

two years of experience in payroll, insurance or clerical position preferred
courses in payroll, bookkeeping, office procedures and related subjects
strong organizational skills
ability to work independently and as part of a team
familiarity with healthcare facility operations
knowledge of privacy regulations and data handling
typing proficiency of at least 50 words per minute with high accuracy

Job Duties

answers incoming telephone calls and direct to appropriate person or department
maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act and personnel policies
types documents, reports, letters at least 50 words per minute with high accuracy
remains at repetitious tasks for long periods of time while completing paperwork
recognizes, respond to and or report resident emergency situations immediately
maintains strict confidentiality on all facility data
communicates with and support residents, families, visitors
maintains privacy of records, conditions and other information relating to residents, employees and facility
performs assigned tasks in accordance with policies and procedures and as instructed by the Administrator
notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook
operates copier, office machines, computer as directed
prepares and mail statements in accordance with established billing procedures
assists in preparing time cards and distributing payroll checks
maintains current file and listing of residents, emergency phone numbers, key personnel
greets visitors, guests, residents, sales people and others and monitor or report suspicious persons or situations to the Administrator
receives, sorts and distributes mail as directed
refers difficult and conflicting interactions or situations to Administrator or appropriate department head
conducts annual salary and wage surveys and reports findings to the Administrator
assists in reporting complaints and grievances from residents, families, visitors and partners
assists with completing forms, reports that are not considered essential functions
assists with supply inventory