Receptionist HCC

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible scheduling

Job Description

PruittHealth is a comprehensive healthcare organization dedicated to providing exceptional senior care services across multiple facilities. With a strong commitment to the physical, emotional, and social well-being of residents, PruittHealth serves as a leading provider in the senior healthcare industry. The company is renowned for its compassionate care and its pledge to foster a family-like atmosphere where the needs of every individual are prioritized. At PruittHealth, the staff work collaboratively to ensure that residents receive personalized care in a respectful, dignified, and nurturing environment. The organization offers a broad spectrum of services including skilled nursing, rehabilitation, and long-term residential care, supported by a professional team of healthcare experts and administrative personnel.

The role being offered is that of an administrative secretary and receptionist within one of PruittHealth's facilities. This position plays a crucial part in the smooth operation of the facility by handling day-to-day administrative tasks and maintaining a welcoming environment for visitors, residents, and staff. Responsibilities include managing incoming calls, maintaining confidentiality regarding personnel and resident information, typing documents with speed and accuracy, and supporting various office functions as directed by supervisors and administrators. This role demands a high level of organizational skills, attention to detail, and the ability to multitask in a busy healthcare setting.

As the first point of contact for many visitors and callers, the administrative secretary ensures that every interaction is handled with professionalism, empathy, and discretion. The individual must be comfortable performing repetitive tasks and adhering to established policies and procedures to maintain the integrity and efficiency of the office operations. Additionally, the role involves operational duties such as preparing billing statements, assisting with payroll processes, maintaining essential files and records, and supporting emergency responsiveness protocols within the facility.

Employment for this position is typically full-time, although specific hours may vary by facility location. The salary aligns with industry standards for clerical and administrative roles within the healthcare sector and reflects the importance of this supportive function in maintaining the facility’s day-to-day activities. PruittHealth offers a positive work culture characterized by respect, inclusivity, and a commitment to continuous improvement, making it a rewarding environment for administrative professionals seeking to contribute meaningfully to senior healthcare.

Job Requirements

High school diploma or equivalent
at least six months experience in payroll, insurance and/or clerical position
ability to maintain confidentiality
proficient typing skills
ability to follow established policies and procedures
excellent communication and interpersonal skills
availability to notify supervisor promptly of absence or tardiness

Job Qualifications

High school diploma or equivalent
preferred two years of experience in payroll, insurance and/or clerical position
courses in payroll, bookkeeping, office procedures and related subjects
ability to type at least 50 words per minute with high accuracy
strong organizational and communication skills
ability to maintain confidentiality
proficiency in operating office machines and computers
ability to handle repetitive tasks
effective in emergency response
ability to support diverse populations including residents, families, and visitors

Job Duties

Answers incoming telephone calls and direct to appropriate person or department
maintains confidentiality of all pertinent personnel information in accordance with privacy policies
types documents, reports, letter, etc. at least 50 words per minute with high accuracy
remains at repetitious tasks for long periods while completing paperwork
recognizes, responds to and/or report resident emergency situations immediately
maintains strict confidentiality on all facility data
communicates with and supports residents, families, visitors
maintains privacy of records, conditions and other information relating to residents, employees and facility
performs assigned tasks in accordance with policies and procedures and as instructed by the Administrator
notifies supervisor of pending absence or tardiness within the required timeframe
operates copier, office machines, computer, etc., as directed
prepares and mails statements according to established billing procedures
assists in preparing time cards and distributing payroll checks
maintains current file and listing of residents, emergency phone numbers of on-call personnel, key personnel
greets visitors, guests, residents, sales people and others, monitors or reports suspicious persons or situations
receives, sorts and distributes mail as directed
refers difficult or conflicting interactions to Administrator or appropriate department head
conducts annual salary and wage surveys and reports findings
assists in reporting complaints and grievances from residents, families, visitors and partners
assists with completing forms and reports not considered essential functions
assists with supply inventory