Receptionist Guest Services

AdventHealth is a leading healthcare organization committed to providing whole-person care that encompasses the body, mind, and spirit. Founded on the mission to extend the healing ministry of Christ, AdventHealth integrates advanced medical care with compassionate service to create an environment where patients, families, and team members feel genuinely cared for and supported. As one of the largest non-profit health systems in the United States, AdventHealth operates numerous hospitals, outpatient centers, and specialty care facilities across multiple states. The organization emphasizes professional growth, career development, and spiritual well-being, making it a workplace where individuals can thrive and grow in their roles while contributing to a greater purpose. AdventHealth values diversity and inclusion, recognizing that each individual’s unique experiences and perspective strengthen the team and the quality of care provided. Employees at AdventHealth benefit from comprehensive packages that include medical, dental, and vision insurance from day one, paid time off, retirement plans, paid parental leave, and numerous wellness and mental health resources, reinforcing the commitment to the whole person—both inside and outside the workplace.

This role is for a full-time position located in Orlando, Florida, at the 601 E Rollins St facility. The shift is during daytime hours, Sunday through Thursday, from 6:00 am to 2:30 pm. The position centers on providing outstanding customer service and patient support within the hospital environment. The successful candidate is responsible for answering phone calls with exceptional telephone etiquette, responding promptly and professionally to requests, and assisting patients, guests, and healthcare teams by providing accurate information and support. Promoting a caring and positive work environment is essential, as is effective teamwork and collaboration with colleagues.

This role requires a keen understanding of patient and guest needs to ensure a consistently high level of satisfaction. The individual must be able to multitask efficiently in a busy, interactive environment while creating a welcoming atmosphere for patients and their families. A key aspect of the position involves using computer skills to assist with information dissemination and managing communication effectively. Knowledge of hospital locations, departments, and contact details is crucial to support smooth operations and the patient experience.

Additionally, the role includes specialty duties to maintain the efficiency of the lobby and entrance areas, enhancing the overall visitor experience. Interaction with children, whether patients or family members, is also part of the responsibilities, requiring a sensitivity and ability to communicate in an age-appropriate and comforting manner within the hospital setting.

Preferred candidates may demonstrate bilingual abilities in English and Spanish or other languages such as Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, or Korean, further enhancing communication with diverse patient populations. A positive attitude, genuine compassion, professionalism, and reliability are highly valued qualities for this role. Basic life support (CPR) certification and prior customer service experience are beneficial but not mandatory.

The pay range for this position is $15.69 to $25.10 per hour, reflecting the commitment to fair and competitive compensation. AdventHealth is an equal opportunity employer that adheres to all federal, state, and local anti-discrimination laws, ensuring a fair hiring process and respectful work environment for all employees. Note that positions may be subject to Florida Level 2 background screening, including fingerprinting, as mandated by state law.