Receptionist (Gilbert)

Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice located in Gilbert, Arizona, dedicated to providing evidence-based mental health care to communities across the state. With a focus on patient dignity, professionalism, and HIPAA compliance, Lighthouse Psychiatry fosters a supportive clinical culture that prioritizes personalized and comprehensive mental health treatment. Their integrative approach includes services such as psychiatric medication management, counseling, transcranial magnetic stimulation (TMS), quantitative electroencephalography (qEEG), Spravato treatment, ketamine therapy, ADHD testing and treatment, and clinical research for innovative mental health treatments. The practice prides itself on treating patients as people with unique needs, customizing care delivery to suit individual clinical and mental health challenges.

Lighthouse Psychiatry is currently seeking a full-time, in-person Front Desk Receptionist to join their team at their Gilbert location. The position offers hourly pay ranging from $17 to $20 based on experience, adaptability, and certifications, with opportunities for growth within the specialty mental health clinic. This role is central to the smooth running of front office operations, managing patient access, scheduling, EHR documentation, and overall patient coordination in a behavioral health setting. The Front Desk Receptionist serves as the first point of contact for patients, ensuring a warm, professional, and empathetic welcome while maintaining high standards of administrative accuracy and confidentiality.

Ideal candidates have a strong background in medical or behavioral health office environments and are proficient with Electronic Health Record (EHR) systems, preferably Athenahealth, alongside Microsoft Office applications like Word and Excel. The role demands excellent organizational skills, attention to detail, superior customer service abilities, and discretion in handling sensitive patient information. Responsibilities include greeting patients, managing check-ins and check-outs, handling phone and electronic communications, preparing patient intake forms, maintaining provider calendars, coordinating referrals and follow-ups, managing billing support tasks such as collecting copays and posting payments, performing routine chart audits for accuracy, and supporting the overall administrative workflow of the clinic.

This position requires physical capabilities such as standing, walking, stooping, and bending for extended periods and the ability to lift up to 25 pounds. Adherence to HIPAA and state privacy regulations is mandatory, alongside compliance with internal policies regarding Protected Health Information. Lighthouse Psychiatry promotes a structured onboarding and training program to facilitate staff integration and skill development. The work environment prioritizes work-life balance with generally no weekend responsibilities, and the team is committed to diversity and inclusion. Candidates who thrive in a fast-paced, patient-centered environment and have a passion for mental health care will find fulfilling career opportunities and professional growth at Lighthouse Psychiatry.