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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
supportive work environment
opportunities for growth
Work-life balance
Structured onboarding and training
Job Description
Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice located in Gilbert, Arizona, dedicated to providing evidence-based mental health care to communities across the state. With a focus on patient dignity, professionalism, and HIPAA compliance, Lighthouse Psychiatry fosters a supportive clinical culture that prioritizes personalized and comprehensive mental health treatment. Their integrative approach includes services such as psychiatric medication management, counseling, transcranial magnetic stimulation (TMS), quantitative electroencephalography (qEEG), Spravato treatment, ketamine therapy, ADHD testing and treatment, and clinical research for innovative mental health treatments. The practice prides itself on treating patients as people with unique needs, customizing care delivery to suit... Show More
Job Requirements
- Minimum of two years of experience in medical or behavioral health office
- proficiency with EHR/EMR systems and Microsoft Office
- excellent organizational and time management skills
- strong communication and customer service skills
- ability to maintain confidentiality and comply with HIPAA
- capacity to stand, walk, stoop, and bend for prolonged periods
- ability to lift up to 25 pounds
- strict adherence to confidentiality and safety protocols
- must complete background checks and onboarding as per Arizona law
- ability to work full-time in an in-person setting
Job Qualifications
- Two or more years in a medical, mental health, or behavioral health office
- experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel)
- excellent organization, attention to detail, and time management
- professional written and verbal communication skills
- strong customer service orientation
- ability to handle confidential information with discretion
- psychiatry or behavioral health experience preferred
- insurance verification, authorizations, and basic billing workflows
- medical assistant certification or clinical support experience preferred
- high-volume scheduling and document management experience
Job Duties
- Greet patients and visitors
- manage check-in/check-out with professionalism and empathy
- answer phones, route calls, manage voicemail, and respond to email/portal inquiries
- prepare new-patient packets and ensure completion of HIPAA, consent, financial, and intake forms
- manage waitlists, cancellations, reschedules, and fill open appointments efficiently
- schedule new and follow-up appointments by provider criteria
- maintain provider calendars and appointment templates in the EHR
- coordinate referrals, follow-ups, and multi-visit treatment series
- monitor no-shows and late arrivals
- perform reminder and rebooking outreach
- enter/update demographics, insurance, pharmacy, and contact information
- scan, upload, fax, and index documents in the EHR
- process Release of Information requests per policy
- perform routine chart checks for accuracy and completeness
- collect copays/fees, post payments, reconcile daily receipts
- verify basic insurance and coordinate with billing on eligibility or account questions
- track authorizations and external paperwork
- maintain spreadsheets/logs accurately
- keep the front office organized
- open/close office per protocol
- serve as liaison between patients, clinicians, and management
- document calls/messages in EHR or internal systems
- cross-train on additional office procedures
- assist with medical office workflows as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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